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Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

hizook.com

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Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#31

Post by shiranaihito »

jacquesm wrote: post #10
ujjwalg wrote: post #2

On a side note, google should definitely get its act together related to customer service. I have heard so many horror stories about google's indifferent/insignificant customer service lately.

Side note to your side note: http://blog.taragana.com/index.php/archive/google-kills-anti... There are plenty more like that. I've also noticed a tendency to adsense account holders to avoid talking about issues in public because this may 'rock the boat'.

And the same excuse again:

While going through our records recently, we found that your AdSense account has posed a significant risk to our AdWords advertisers

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#32

Post by jemka »

olefoo wrote: post #25

Two points: 1. This is not a problem with Google's Customer Service, it is a problem with their vendor relations. When Google publishes ads on your site, you are selling that space to them. Google is your customer and isn't obligated to tell you a damn thing except that they don't want to buy from you anymore. 2. There is a market opportunity here for an ad network that is willing to find good sites dropped from Goog…

While you make valid points, the major issue in question is Google's lack of customer service for the advertisement brokerage service they provide. Google may not have to "tell you a damn thing", but they should at least make themselves available to deny any requested information.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#33

Post by jasonkester »

olefoo wrote: post #25

Two points: 1. This is not a problem with Google's Customer Service, it is a problem with their vendor relations. When Google publishes ads on your site, you are selling that space to them. Google is your customer and isn't obligated to tell you a damn thing except that they don't want to buy from you anymore. 2. There is a market opportunity here for an ad network that is willing to find good sites dropped from Goog…

Well said. Further to the above, Google had a very good reason to drop this particular site: Over the span of a week, their impression count shot through the roof with the sort of traffic that never clicks ads.

So all Google sees is a whole ton of 0.0000001% clickthru impressions coming from a former backwater site. If my ads were serving there, I'd certainly want them pulled.

Granted, Google is terrible when it comes to situations like this. But technically they did the correct thing here.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#34

Post by DTrejo »

patio11 wrote: post #26
ujjwalg wrote: post #2

On a side note, google should definitely get its act together related to customer service. I have heard so many horror stories about google's indifferent/insignificant customer service lately.

On a side note, google should definitely get its act together related to customer service. This implies that they're incompetent at providing customer service. My biggest fear is that this behavior is by design, that they are achieving all their customer service objectives, and that they have the metrics to prove it.

(Meaning that they have low customer service objectives?)

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#36

Post by pavs »

patio11 wrote: post #29
MattCutts wrote: post #22

I'm happy to ask the right team at Google about this and point them to the post on hizook.com.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

I couldn't agree more. Much smaller companies with much smaller capital have options to contact for support issues in a person to person basis. With Google Adwords, it is virtually non-existant. Considering the fact that you have to either really screw up or get a lot of attention to yourself for Google to get to you, without that you are out of luck.

Automated response is not a solution to all problems.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#37

Post by bk »

patio11 wrote: post #29
MattCutts wrote: post #22

I'm happy to ask the right team at Google about this and point them to the post on hizook.com.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

Here's my thinking:

1. Google knows how to scale computers, and perhaps engineering teams, but not people in general.

2. "You make a hundred times what my bank does off me" - Exactly, and hiring pesky call center employees, who would have to be good on top of it, would ruin Google's profit/stock price.

We're all desperate, depending on practically the only ad game in town, so we bark but have no bite. A higher-end (aka non-cpc|cpm) revenue model is the only way out, I'm afraid.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#38

Post by jemka »

jasonkester wrote: post #33
olefoo wrote: post #25

Two points: 1. This is not a problem with Google's Customer Service, it is a problem with their vendor relations. When Google publishes ads on your site, you are selling that space to them. Google is your customer and isn't obligated to tell you a damn thing except that they don't want to buy from you anymore. 2. There is a market opportunity here for an ad network that is willing to find good sites dropped from Goog…

Well said. Further to the above, Google had a very good reason to drop this particular site: Over the span of a week, their impression count shot through the roof with the sort of traffic that never clicks ads. So all Google sees is a whole ton of 0.0000001% clickthru impressions coming from a former backwater site. If my ads were serving there, I'd certainly want them pulled. Granted, Google is terrible when it come…

So "technically" allowing a number of days to go by without response, not providing a method to escalate an issue, or not providing a method for users to get any straight forward answers about a particular situation that Google initiated is, as you said, correct?

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#39

Post by onreact-com »

This is a well known issue with the so called Digg effect. I warned people years ago not to aim for Digg traffic because Adsense tracks page impressions and click throughs and Digg users behave like robots, flooding a site with requests and bouncing off right away.

[edit:] Reddit is even worse, higher bouncer rate (95%+), and even lower engagement than Digg.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#40

Post by pg »

patio11 wrote: post #29
MattCutts wrote: post #22

I'm happy to ask the right team at Google about this and point them to the post on hizook.com.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

Though it may not be a complete answer, it is encouraging that people from Google will reply on public forums. You'd never see an Apple employee posting on a thread about someone whose iPhone app had been sitting in the pipeline for months, or a Paypal employee posting on a thread about someone whose account had been summarily frozen.
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