No wonder Google lets many services languish. With a system of promotion based on launches of new products/services/features there is no personal incentive to make things work long term. It seems like the person who redesigns the gmail categories for the nth time would get a promotion, but someone who followed up on bug reports, maintenance and stability patches years later wouldn't. Support is just as important as i…
Possibly not coincidentally, this was also the beginning of Larry's "More wood behind fewer arrows" push.