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Creative Cloud outage leaves Adobe users unable to work

macuser.co.uk

41–50 of 240 posts

Re: Creative Cloud outage leaves Adobe users unable to work

#41
I'm a developer, and I only use Adobes products to pull images and the like out of Photoshop/Illustrator files given to me by my design team. I don't want to use Adobes software, as its entirely wasted on me. But I don't think any of the other apps handle PSD's (a horrid file format) well enough to allow me to replace them :( Anyone in my position that has replaced them? What should I look at?

Re: Creative Cloud outage leaves Adobe users unable to work

#42
post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

I'm glad you have your toy for just 30$ per month but some people do real work with CC.

Hi, thanks for your reply. I make my living with a combination of professional photography, videography, a smidgen of web design and some graphic design. So yeah, no real work there.

Re: Creative Cloud outage leaves Adobe users unable to work

#43
post #39
post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

It wasn't a little down time. Also they handled it poorly. I had four staff without access to key systems for our designs. I had to call customers and explain why deadlines were going to be missed. Made me look unprofessional, especially since there was NO announcement by Adobe. I had to search Twitter to find out what was going on.

You don't have CS5 or 6 running on backup computers in case of CC or general internet outages? Did you explain that to your customers?

Re: Creative Cloud outage leaves Adobe users unable to work

#44
post #25
post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

I don't have the data to back it up, but (for example) data loss as a whole have probably considerably gone down with transitions to SaaS. Sure you can self-host, but who do you trust more: some guy on your team who has other things to do, or a team that does only that ? And a team whose livelyhood depends on uptime/data protection. Here people can't work, but imagine the amount of work if there was a data failure on…

> Your example (laptop being stolen) means you probably don't even have access to your data.

Err.. what? I confess I've not looked into Adobe too closely, but why would you keep your data (only) on their servers? You'd need backup -- just as you'd have to have backup in place for your personal machines.

A typical scenario is a photographer that edits images -- you have maybe a terabyte of data you need access to, and have backed up, in the day-to-day -- and you need access to editing software.

Also, you seem to misunderstand -- I'm not saying I won't use or pay for SaaS (be that Software or Storage as-a-service) -- I'm saying I want a viable self-host alternative -- where self-host might mean that I can pay someone -- anyone -- to get things up and running quickly if I need it, and not be limited to whatever support any one vendor is willing/able to provide.

Now, personally, I'd probably take self-hostable to mean there's a tested ansible recipe that I can plug into a fresh vps, and be up and running. But not everyone wants to, or knows how to, be their own sysadmin -- but having someone guarantee that, yes, if you need it, this and that company can get you up and running in an hour for $amount.

> Here people can't work, but imagine the amount of work if there was a data failure on your machine? Your example (laptop being stolen) means you probably don't even have access to your data.

Ok, so lets say we're a small team of 5 non-technical designers, and I've lost my laptop. I have yesterdays backup, and my team mates can work. I'll have to spend an hour installing Photoshop on a new macbook pro I went to the store and got. Maybe an hour restoring backups or whatever. Lets say I loose 4 hours of work, and make up 2 in the evening. So we've lost one quarter of a total of 5 work-days today, due to catastrophic failure.

Now consider this outage: the whole team is down, and we've lost (more than) 5 work-days. If there was a viable self-host option, maybe we could've all squeezed in 6 hours of work after throwing dollars at Whomever Inc to set up a fallback solution for us. Also much better than all eggs in one basket.

Re: Creative Cloud outage leaves Adobe users unable to work

#45
post #27
post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

>>A little downtime from time to time can't be avoided. People just love to complain. If you feel this way then image-editing isn't your core task in your job. Imagine if the github.com maintainers had your attitude. "Meh, some downtime here 'n there. Whuchagonnado? " A github outage for _OVER 24 HOURS_ would freakin' wreck me and my coworkers. The image-editing department for a high-fashion magazine in New York or P…

No one other than Adobe can provide a Creative Cloud that you can type cc add remote creativebucket.org and keep working. You can, however, type git add remote bitbucket and should be working to several remotes.

Re: Creative Cloud outage leaves Adobe users unable to work

#46
post #27
post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

>>A little downtime from time to time can't be avoided. People just love to complain. If you feel this way then image-editing isn't your core task in your job. Imagine if the github.com maintainers had your attitude. "Meh, some downtime here 'n there. Whuchagonnado? " A github outage for _OVER 24 HOURS_ would freakin' wreck me and my coworkers. The image-editing department for a high-fashion magazine in New York or P…

And yet another fashion magazine expert. So many! I'd like to point out that your image is solely based on low-grade chick-flicks.

Re: Creative Cloud outage leaves Adobe users unable to work

#47
post #38
post #26

Earlier quoted context omitted.

I'm sure your words are comforting to those graphic designers who missed print deadlines due to this outage.

Quite frankly, if a persons workflow doesn't include a potential for downtime then they only have themselves to blame. This whole 'down to the wire' and 'stop the press' mentality is a combination of drama-grade fallacy and unprofessional project management skills.

This hand-wave over designer's inability to build enough slack to deal with Adobe's failure into every project is a combination of unsubtle trolling and egregious sociopathy.

Re: Creative Cloud outage leaves Adobe users unable to work

#49
post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

We've learned to live with centralized water and electricity and banking, all outside of our control, rather than rely on on-premises solutions. SaaS, too, will win out after a few hiccups.

Re: Creative Cloud outage leaves Adobe users unable to work

#50
post #37

My recipe for dealing with "cranky" proprietary software like this: Step 1. Buy CC subscription and install what you need. Step 2. Look for a good patch/crack that makes everything work ofline, and that still allows you to update. Step 3. Make peace with the risk of having installed some possible malware on your machine with the patch/crack (ie. do the sensible thing of doing you shopping and ebanking on the other de…

> risk of having installed some possible malware

Are you talking about the Creative Cloud drm or the crack?

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