Every day that goes by I am more convinced that the Twitter stream is the best way to communicate, as a brand and as a consumer. On Twitter, as in Facebook, I follow/like whatever brands I find interesting, engaging and resonate with my believes/interests. If I see that a brand does/say something I don't like, I simply unfollow/unlike. What Facebook is doing is (over)engineering how my relationship with brands/people…
Keep it simple, and use your clever algorithms to present me with concrete choices, rather than simply enforcing them with no input.