Jumpstarter launches “next-gen hosting”, promising sub-second server spin-up • Hacker News Board

Re: Jumpstarter launches “next-gen hosting”, promising sub-second server spin-up

#41

Post by laurasanders » Wed, Mar 05, 2014, 7:02 PM UTC

peterwwillis wrote: post #35

laurasanders wrote: post #8

Hi! Laura from Jumpstarter here. :) Hoping to answer any questions.

Suggestion more than question. I like your Getting Started wiki page, but it would be good [for me] to break those down into individual pages with either screenshots or replicated HTML5 to show each step of the experience. One quick Hello World example on your tour would help me grok what your product actually offers (or how I would use it) better.

Our wiki is brand new this week, so I am glad you like it! If you haven't seen already, you can click on the 'see it in action' button to see a gif that walks you through lots of the setup steps. We'll definitely think about your suggestion for the tour page though. Thanks for the feedback :)

Re: Jumpstarter launches “next-gen hosting”, promising sub-second server spin-up

#42

Post by zachinglis » Wed, Mar 05, 2014, 7:05 PM UTC

larrys wrote: post #39

laurasanders wrote: post #12

Earlier quoted context omitted.

Thank you!

On that page all I'm getting is text: "Pricing Tour Support Sign up Login" No links. View source code shows html though. This is on ffox latest and safari latest.

Apologies for that. I'm going to put my hand up and say I made a mistake but it's all back now :)

Re: Jumpstarter launches “next-gen hosting”, promising sub-second server spin-up

#43

Post by zachinglis » Wed, Mar 05, 2014, 7:06 PM UTC

spyder wrote: post #40

laurasanders wrote: post #23

Earlier quoted context omitted.

That has indeed been the way for many years and a valid worry. And yet, we're changing it. A lot of hosting companies are white labelled without any major differences. Our tech was completely written from the ground up to combat this. As said in the marketing materials; if you have a spike, we handle it fine. We've done intensive testing to make sure that being linked to from Hacker News, or anywhere else that gives…

And what happens when the spike causes the reaching of request limit?

We won't hinder your website. We'll email you at 80% and if it's a one off spike, then we'll let you go over fine. If it's a monthly thing, then we'll chat to you and ask you to upgrade :)

Re: Jumpstarter launches “next-gen hosting”, promising sub-second server spin-up

#44

Post by laurasanders » Wed, Mar 05, 2014, 7:16 PM UTC

deelowe wrote: post #38

laurasanders wrote: post #26

Earlier quoted context omitted.

We won't be charging people extra or forcing them to change their plan if you have a sudden influx of visits from Hacker News or another site. We will consider that a temporary traffic spike and we will be happy that you are in the spotlight rather than trying to charge you more! The plans are based on your usual monthly usage, so if you continued to get the same number of requests monthly, we would talk to you at th…

In other words, something akin to 95th percentile billing? Odd that you didn't use terms like that in the response. Most experienced hosts or ISPs would.

We like to talk in plain English and just explain what we mean rather than using jargon terms that everyone might not understand.