You could pick one, publish it, and set an alias for all the other ones to go there and not fret about it much more. I've used help@ for a long time.
Ask HN: What's the best "Contact Us" email address for a startup?
41–45 of 45 posts
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#42In theory, RFC 2142 answers this:
http://tools.ietf.org/html/rfc2142
You could perhaps put a powerful spam filter in front of sales@ and info@ and see if any pearls pass through it - if anyone at your company can spare the time for that - up to you.
Otherwise, the exact addresses you use are less important, as long as Joe Random customer/vendor/outsider can understand which address (or contact form) to use.
If your company is in an established niche, you might follow any patterns that exist in that niche - check your own address book for ideas.
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#43I usually use office@....
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#44I've been using wecare@mydomain.com since 2002
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#45Earlier quoted context omitted.
As a non-American I find this rather grating.
Grating? Really? Would "hello@domain.com" have any better connotation? I use funny greetings like "howdy" in regular conversation because it has the effect of disarming people. You can often do the same thing with an overly formal greeting "Good Day, Mr. Jones" - people can't help but crack a smile. So I'm curious as a non-American (non-native English speaker?) what you would find an actually welcoming, non-trite gre…
I also dislike "howdy" (and "g'day"), but I wouldn't necessarily go to "grating". Depends on my mood.
I think the issue partially stems from the fact that the internet can be seen as culturally removed. So if I visit someone in the US I expect to encounter their culture, and I am prepared for it. Same for Australia. However, on the internet I expect something more culturally neutral like "hello".
But then again, maybe it's just that certain words/phrases/accents annoy certain people, and you can't please all the people all the time