Ask HN: What's the best "Contact Us" email address for a startup?

[partially related] Do you reply as, e.g., support@mydomain.com, or from you personal email myname@domain.com? Do you use a real or fake person to address customer support queries?

Maybe realname@companydomain.com?

If you think about it, that doesn't really make sense; it's as though the person emailing is asking how they can help.

As a non-American I find this rather grating.

I find it interesting that marketing tactics of the past few years have been very focused on "telling a story" and humanizing the creators behind the website (photos of the team on the "about" page, etc) yet we continue to use email addresses like "contact" and "sales" and generic contact form pages, "submit a support ticket" pages, etc. My selection of "howdy" was the most basic thing I could do to create that kind of endearing outstretched hand. That said, the right answer to the OP's question is probably to create "contact","support", "company name", "webmaster" etc -- all of the above, and route them to some common mailbox. That way if the customer can't figure out the right email address and takes a guess, it should get to the right place. The related question is "is putting an email address on the site enough?" or "if I put a contact us form on the site, do I also need a catch-all email address?" I'd say, you need a minimum of both.