Keep it as simple as possible. One email address for everything and expand as time goes on. I usually do contact@.
Ask HN: What's the best "Contact Us" email address for a startup?
11–20 of 45 posts
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#12If you really just want one email for everything, go with team@mydomain.com. All the other choices imply a purpose for the email (e.g., first contact or help with a problem).
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#13Personally I use "howdy@domain.com" because it is just so darn friendly ;-)
As an urbanite myself I find this quite endearing.
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#14Pick an easy to spell first name e.g. pat@mydomain.com
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#15I prefer companyname@domain.com because I've noticed that sometimes in gmail and other mail clients the email address is rendered as just the local part (the part before the @ sign), and I want customers to see something meaningful instead of just "hello" or "contact".
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#16I always assume I can reach someone at support@domain.com. That's the only one I assume.
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#17I would divide it up by business functions. "Contact", "team" etc are very generic. For example, both an exisiting customer and a prospective customer could tehcnically be "contacting" you. But you want to differentiate there. I would go for something like: Sales: sales@xyz.com Customer Support: customersupport@xyz.com Press release/inquiry: press@xyz.com Partners/vendors etc: partner@xyz.com Anything else: hello@xyz…
I posted this question precisely to avoid having too many aliases. I'd like the equivalent of "dialing 0" from your hotel room phone, and getting redirected by the front desk based on your request.
how about reachout@example.com
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#18I would divide it up by business functions. "Contact", "team" etc are very generic. For example, both an exisiting customer and a prospective customer could tehcnically be "contacting" you. But you want to differentiate there. I would go for something like: Sales: sales@xyz.com Customer Support: customersupport@xyz.com Press release/inquiry: press@xyz.com Partners/vendors etc: partner@xyz.com Anything else: hello@xyz…
I think such a scheme is customer-unfriendly, especially for a small company where there isn't a compelling organizational need to have separate email addresses. For example, if an existing customer wants to both place a new order and get customer support, should they be expected to send two emails, one to sales and another to support? Also, I've noticed that once a customer gets a company's email address in their address book, that's the only email address they ever use. I've seen this first hand with customers emailing the support address to place new orders.
Re: Ask HN: What's the best "Contact Us" email address for a startup?
#19I prefer companyname @ domain .com because I've noticed that sometimes in gmail and other mail clients the email address is rendered as just the local part (the part before the @ sign), and I want customers to see something meaningful instead of just "hello" or "contact".
If you are sending mails correctly (i.e. with a name not just an email address) then that isn't an issue.
From: Company Name
From: support@domain.comRe: Ask HN: What's the best "Contact Us" email address for a startup?
#20I prefer companyname @ domain .com because I've noticed that sometimes in gmail and other mail clients the email address is rendered as just the local part (the part before the @ sign), and I want customers to see something meaningful instead of just "hello" or "contact".
If you are sending mails correctly (i.e. with a name not just an email address) then that isn't an issue. From: Company Name vs. From: support@domain.com
That's true for emails the company sends the customer, but not true for emails the customer sends the company (unless they're replying to an email or using their address book). Point is, I've seen only the local part get rendered even when I send from a From: address that properly includes the name.