Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Ask HN: What's the best "Contact Us" email address for a startup?

news.ycombinator.com

Post reply on HN
Print view View original

1–10 of 45 posts

Re: Ask HN: What's the best "Contact Us" email address for a startup?

#2

Post by skram »

Depending on your structure and size, I'd suggest just doing a catch-all so any of these will work and so emails to the wrong email address (anything@mydomain.com) will get to the general inbox.

That being said, I think hello@ or team@ are most friendly and general enough. Help@ and support@ seem to not welcome sales or pre-sales inquiries.

Re: Ask HN: What's the best "Contact Us" email address for a startup?

#3

Post by Aaronn »

skram wrote: post #2

Depending on your structure and size, I'd suggest just doing a catch-all so any of these will work and so emails to the wrong email address (anything@mydomain.com) will get to the general inbox. That being said, I think hello@ or team@ are most friendly and general enough. Help@ and support@ seem to not welcome sales or pre-sales inquiries.

Yeah Hi or Hello are defiantly the best if you want to be friendly.

Re: Ask HN: What's the best "Contact Us" email address for a startup?

#6

Post by codegeek »

I would divide it up by business functions. "Contact", "team" etc are very generic. For example, both an exisiting customer and a prospective customer could tehcnically be "contacting" you. But you want to differentiate there. I would go for something like:

    Sales: sales@xyz.com

    Customer Support: customersupport@xyz.com

    Press release/inquiry: press@xyz.com

    Partners/vendors etc: partner@xyz.com

    Anything else: hello@xyz.com (This can be creative as you like)

Re: Ask HN: What's the best "Contact Us" email address for a startup?

#10

Post by magsafe »

codegeek wrote: post #6

I would divide it up by business functions. "Contact", "team" etc are very generic. For example, both an exisiting customer and a prospective customer could tehcnically be "contacting" you. But you want to differentiate there. I would go for something like: Sales: sales@xyz.com Customer Support: customersupport@xyz.com Press release/inquiry: press@xyz.com Partners/vendors etc: partner@xyz.com Anything else: hello@xyz…

I posted this question precisely to avoid having too many aliases. I'd like the equivalent of "dialing 0" from your hotel room phone, and getting redirected by the front desk based on your request.
Post reply on HN