I suppose that the title assertion is to be expected. DRM only works if you don't know how it works. ~~~ I'm not sure I see anything wrong with DRM per se (this could be my fever talking), there are probably good uses I'm too dim to think about, but I do think it's unnecessary as part of the HTML specification. There's no industry or company that has switched to DRM-free content, that I know of, that has failed or su…
Steam can't be considered DRM free in many cases, for example because they don't let you backing up installers / packages, so if the service closes down you lose your collection. The only completely DRM-free gaming distributor is GOG. Humble Bundle and Desura are mixed. You are right in general though. Going DRM free not only won't hurt any publisher, it will only gain respect from customers and will improve the qual…
My theory is that if Steam goes belly up, I can do a backup of my games, and use the same avenues pirates use to circumvent Steam. Hopefully they would release control of their games though if they went belly up.
As far as poor customer service, I suppose I have been lucky so far.