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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#151

Post by MaggieL »

tedkalaw wrote: post #93
sillysaurus2 wrote: post #68

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

Regarding returning things without a receipt: Once upon a time, it used to be possible to get Bing points by playing a bunch of stupid games on Club Bing - you could accumulate at most 1000 per day, unless there was some sort of modifier (like "double ticket day") site-wide. The prizes available for these points were usually older Microsoft products like old games (9.99USD), kitchen appliances, hammocks, cheap headph…

It was still Vista, though.

Re: Toshiba says they made a mistake but they still cannot help me

#152

Post by jamon51 »

maxlybbert wrote: post #108
sillysaurus2 wrote: post #68

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

I remember swinging by Home Depot just before a big winter storm. One of the sales guys mentioned that they didn't have any generators in stock because people would buy them, leave them in the box, and return them if they didn't lose power during the storm. Presumably, they wouldn't return the generators if they were actually used due to a power outage. I seriously doubt that Home Depot wanted their customers to do t…

Interestingly, Les Schwab (the dominant regional tire company here in the Pacific Northwest) advertises that if you buy snow chains and don't use them, you can return them at the end of snow season.

Of course, once you have the chains, no real point in bringing them back since you'll just need them next year.

Re: Toshiba says they made a mistake but they still cannot help me

#153

Post by wpietri »

dsl wrote: post #148
monkeyspaw wrote: post #88

Earlier quoted context omitted.

This seems like an immensely useful service (looking up executive level social media accounts). Are there companies out there who provide this service?

Fuck everything about that. No. I work at a big company and get sales, marketing, press, and customer inquiries ALL THE TIME, at my PERSONAL email address (which is easier to find than my work address). There is absolutely nothing I can do to help you if you contact me directly because company policy forbids it, official channels exist for a reason.

That's fine as long as official channels work. But too often, "official channels" is "the mechanism by which we ignore everybody".

If a company suffers from people contacting the wrong people, I think the solution is to make it easier to contact the right people.

Re: Toshiba says they made a mistake but they still cannot help me

#154

Post by barhum »

deadslow wrote: post #35
nulagrithom wrote: post #12

Doesn't look like it's just a misprinted warranty card to me: http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... Th…

Either there is more to this story, or the OP went to one illiterate customer care guy. OP should go and show them the official website and maybe make him/her talk to a customer care executive over phone.

I talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.

Re: Toshiba says they made a mistake but they still cannot help me

#155

Post by akira2501 »

nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

According to the UPC it is a PSCBLU-025003, which is marketed as the Satellite C855-S5343. I don't see the UPC being associated with any other product. Entering this information into the warranty information page on Toshiba instead states it was purchased Feb 24th 2013, and the warranty expires on Feb 24, 2014.

Re: Toshiba says they made a mistake but they still cannot help me

#156

Post by JackFr »

quinnchr wrote: post #69
sillysaurus2 wrote: post #68

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

"This seems impossible. Returns require a receipt. I don't know what you're talking about." Depends on the store. When I used to be behind a returns desk we'd give store credit (on a gift card) if they didn't have a receipt.

If you use a credit card, typically they often won't require a receipt. They can run the card and bring up the transaction.

Re: Toshiba says they made a mistake but they still cannot help me

#159

Post by msh »

freehunter wrote: post #27
barhum wrote: post #23

Earlier quoted context omitted.

So if other companies are worse does that excuse another of doing wrong?

There would be very few companies to buy things from if we stopped doing business with every company that has ever had a complaint against them.

Or maybe they would provide better service.
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