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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#121

Post by ddebernardy »

mindcrime wrote: post #65
cududa wrote: post #29

Earlier quoted context omitted.

Really? They consistently seem, in my experience, to have thew worst build quality, and parts die regularly. Ive never seen a single one that had a solid hinge on it after 6 months of use.

My last three laptops, going back to 2004 or so, have all been Toshiba. By and large I've been pleased with the quality and support on all of them. I'm typing this now on super-cheap, low-end Toshiba that I bought as an emergency replacement a year ago (I dropped my other one and busted the screen) and it has been fine. Well, as "fine" as you get when you're running Linux anyway. Almost everything "just worked" out o…

> My last three laptops, going back to 2004 or so, have all been Toshiba.

My current laptop is a 2007 MacBook. Not the solid-looking Pro aluminum kind. The cheap-looking plastic kind. It still runs everyday, all day long, and gets roughly 7h of battery life (with a spare battery) when I run XCode 4 (with real-time compilation going on) all day.

I can't seem to recollect PCs coming even close to that. Do they nowadays, or is the fact that you bought three devices as if this was normal clouding your judgement?

Re: Toshiba says they made a mistake but they still cannot help me

#122

Post by incredimike »

Hey man. I can't figure out how to direct message you. I contacted Toshiba via twitter and asked for a comment. They said they would investigate. You may want to contact them directly.

Support says they've passed the matter to "customer service mgmt. Expecting a response on Monday."

These dudes: @ToshibaUSAhelp

Re: Toshiba says they made a mistake but they still cannot help me

#123

Post by aferreira »

baldajan wrote: post #36
barhum wrote: post #15

Earlier quoted context omitted.

Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...

I actually had a bad experience with Beats support and I contacted Amazon. Its been way past 30 days (6 months) and they actually gave me a refund for my headphones - I rewarded them by buying another (more expensive) pair of headphones.

Just fyi, this is exactly the type of situation they hope to induce and, to be quite honest, I would happily do the same, even if only to avoid the hassle.

Re: Toshiba says they made a mistake but they still cannot help me

#124

Post by incredimike »

barhum wrote: post #10
devindotcom wrote: post #9

I'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.

Bought it from Amazon.com directly Feb 19

Not trying to spam, but OP please check my direct reply to your original post. I think Toshiba Twitter support wants to help.

Re: Toshiba says they made a mistake but they still cannot help me

#125

Post by aferreira »

csense wrote: post #115
davidw wrote: post #40

I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the proble…

You got overcharged. I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine. To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential. And a system with no discrete GP…

To be honest there's a lot more that factors in when you're buying a computer for business. It's not just the CPU and GPU that come with it, there's a plethora of other factors that may be important to the buyer, such as:

* Maximum ram upgrade amount (most consumer laptops max out at 8 GB or 16 GB)

* Screen quality (IPS vs TN, glare vs anti-glare, etc)

* Keyboard layout and quality (yes, this matter A LOT if you type all day on the computer)

* Driver compatibility (since Linux is mentioned)

* Weight, roughness (or beat-up factor), portability factors, battery life, modularity, expansion ports... the list goes on.

It's not just "this machine which has a top end Intel i7 CPU and an SSD" for everyone.

Re: Toshiba says they made a mistake but they still cannot help me

#126

Post by gcb0 »

sergiotapia wrote: post #44

You probably aren't familiar with how "guarantees" work here in South America, ugh. See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker". I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost o…

I bought a low end lenovo after loving their high end models at work.

They were crappy (you order online, there's no place to see them). I hated, but there was a $200 restock fee on a $300+ product, so i just gave it to a relative when i was visiting.

two days in Brazil and the mother board died. I called lenovo, they gave me the number of a local shop. I called the local shop. They arranged to pick it up. I had linux dual boot and some personal data there already, So i gave instructions that the HD would be out of the device. no problem. they missed one or two pickup schedules, but when they finally picked it up they confirmed it was the dead motherboard, replaced, tested, returned. I put the HD back in and all was fine.

lenovo: 10 for warranty, 0 for retail experience and product satisfaction..

Re: Toshiba says they made a mistake but they still cannot help me

#128

Post by barhum »

incredimike wrote: post #122

Hey man. I can't figure out how to direct message you. I contacted Toshiba via twitter and asked for a comment. They said they would investigate. You may want to contact them directly. Support says they've passed the matter to "customer service mgmt. Expecting a response on Monday." These dudes: @ToshibaUSAhelp

Thank you Mike! I saw your comment on twitter!

Re: Toshiba says they made a mistake but they still cannot help me

#129

Post by tehwebguy »

nimrod4 wrote: post #107
Crito wrote: post #82

Earlier quoted context omitted.

> "If the companies didn't want you to do this, then they wouldn't let you do this." That is a poor assumption that is likely incorrect more often than not. A Chinese restaurant that I go to occasionally has a bowl of mints by the register. I could take a handful of them, they would not stop me, but that would be a dick move. I could go hang out at library and pass the time by taking their books off the shelves and b…

With policies like these, companies account for the % of times abuse is likely to happen. Retailers and manufacturers spend millions analyzing buying and returning patterns and factor that into prices. So "abuse" over time could cause prices to increase by a small amount. However, not hassling people over things that rarely happen increases loyalty, which increases volume, which increases the discounts a retailer can…

I would guess that the abuse has increased for Best Buy and Game Stop.

Game Stop now only offers returns for pre-owned games 7 days after instead of 14 days. My guess is too many people used this as a way to test games out or beat single player games for free.

Best Buy's return policy is down from 30 days to 14 and even on an exchange I needed a driver's license last week.

Re: Toshiba says they made a mistake but they still cannot help me

#130

Post by Dylan16807 »

benatkin wrote: post #20

Please don't tell me what to do. Every one of Toshiba's major competitors do things that are wrong and fail to own up to them. It would take a lot more than this to get me to avoid a company as large as Toshiba.

It's clearly advice, not an order.

Don't be so defensive.

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