181–190 of 515 posts
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Don't worry, based on their past behaviour I'm pretty sure they'd have managed to refund him the dollar value if the price of Bitcoin skyrocketed.
Funny dynamics for bitcoin to be used as a currency For now its swings are like the Zimbabwe dollar
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His complaint meets neither of those terms of service. Coinbase confirmed the banking side of things, and then failed to deliver the coins. As a result, the investor is taking a material loss solely due to Bitcoin's failure to deliver. You can't TOS a failure to deliver out of the equation. At the least, he should be entitled either to cash or Bitcoin credit for the difference in value between the delivery date and t…
> As a result, the investor is taking a material loss solely due to Bitcoin's failure to deliver. They are very careful not to use the word "invest" or "investment" or even remotely suggest that BTC is an investment. They merely discuss buying and selling BTC. This is akin to a marketplace for buying and selling Magic the Gathering cards. An MtG exchange doesn't treat the Wrath of God cards as an investment; in the s…
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again, the best way to get support from coinbase is posting on public forums. i love coinbase, i think guys have done and will continue to do amazing things for bitcoin, and by proxy the world at large.. but your initial customer support is outrageously terrible and has been for way too long. you always seem to make it right in the end.. but you should hire about a dozen of the ten thousand kids that would love be on…
After the 25mil from a16z, I doubt these problems will continue for much longer.
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
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because of your delay, he lost $13226.98 at current market rate: http://www.wickedfire.com/shooting-shit/177828-where-my-bitc... I hardly think $50 is going to make him feel happy.
And because of their delays, many others have made money on the transaction. They pay out at the market price of when the order was placed. The OP thought it was worth it then, and bought them then.
This is a pretty close to being a classic contract law case, except with bitcoins rather than tangible goods. If this goes to trial, the outcome is not likely to be favorable to Coinbase.
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
Did you credit his account using the rate of the day he purchased his coins in? If not that's unnacceptable. Why would anyone use your sevice? Why does it take a public shaming for you to do your job?
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Coinbase is not an exchange like Bitstamp or Mt.Gox. This fact is not just something buried in their T&C. Their company communication has never described their product as a tool for day-trading. They made a promise to deliver bitcoins at a certain price and on a certain date. The original poster's issue is equivalent to Amazon promising 2 day shipping but the book came a few days late.
No, it's nothing like shipping a book 2 days late. The OP has actual, recognizable economic losses as a result of Coinbase's delay. The transfer of money via ACH is a separate transaction from the Bitcoin acquisition. After the admitted delay following the Bitcoin acquisition transaction, Coinbase should have either reaffirmed that the OP wanted to purchase the coins at the original price, canceled the transaction, o…
They've had some problems recently. I'm now at day 12 waiting for an "instant buy" to clear. The ACH transfer cleared over a week ago but I still don't have my coins. (Support #67989 for anybody at coinbase) It's weird, I performed several small buys in a row just in case this exact thing happened. I got 5/6 purchases but this one is stuck in some weird state. I really like coinbase; they're just having some trouble…