Isn't this the 2nd or 3rd open letter to customers within a month ?
This is the first I can recall from the new CEO.
An Open Letter To Customers
51–60 of 80 posts
Re: An Open Letter To Customers
#52The key point in this letter which HN people should be noting is: > To our valued enterprise customers and partners, MDM (Mobile Device Management), EMM (Enterprise Mobility Management) BYOD (Bring Your Own Device), BES (BlackBerry Enterprise Server) is to the enterprise IT department what saas, paas, Xaas is to Hacker News, industry language. On a separate note I still have no idea why Oracle/HP/IBM haven't bought t…
Thank you for breaking that down. I can't believe that press release had so many acronyms without explanation. Do they expect all customers and potential customers to be able to understand all of that jargon?
Re: An Open Letter To Customers
#53The key point in this letter which HN people should be noting is: > To our valued enterprise customers and partners, MDM (Mobile Device Management), EMM (Enterprise Mobility Management) BYOD (Bring Your Own Device), BES (BlackBerry Enterprise Server) is to the enterprise IT department what saas, paas, Xaas is to Hacker News, industry language. On a separate note I still have no idea why Oracle/HP/IBM haven't bought t…
A more interesting question is why hasn't Google, Microsoft, Samsung or Apple bought them for their patent portfolio. They've been doing mobile for a long time and historically did things that could genuinely be considered innovative. It's even the kind of thing that Intellectual Ventures probably has the budget to pick up.
Re: An Open Letter To Customers
#54Earlier quoted context omitted.
They are done. They STILL have no clue they aren't the center of the universe. Who knows (or cares) what this sentence means: "We’re serious about multi-platform MDM and even more serious about multi-platform EMM"
> or cares Go tell CISO/CIO (or Auditor) of a fortune 500 that they don't need to care what company data/emails are on peoples phones/tablets or whether its under the companies control. Your lack of interest shows that this isn't relevant to you, it would be arrogant to assume the rest of the world doesn't care about it - in the same way lots of people don't care about how lean your startup is or what VC drinks socia…
I am an interested person who is reasonably schooled in the art.
You are absolutely right that many people need to care about controlling data/email on peoples devices - and your sentence does a much better job explaining the issue than their letter does.
Re: An Open Letter To Customers
#55Rumors of our death are greatly exaggerated. They are not rumors! We failed to sell and we have nothing new to offer.
But in case you still think we have a shot, here's another meandering 720 degree tailspin in the form of an open letter.
Re: An Open Letter To Customers
#56It won't be long until you say Blackberry phone and people will say "What?" This company will be a case study in how deep in the sand you can stick your head. You'd think they'd have studied the spectacular downfall of Palm, and prior to that, Iomega, when trying to chart their own course.
Any further information on Iomega's downfall? I used them for their Zipdisks and would love to see read happened. I'm also interested in the downfall of Palm.
Zipdisks were overtaken by CD-R tech, which started out expensive ($2000+ writers, but with $100 readers in most machines) but quickly became too cheap for zip to compete (almost every CD-ROM drive was also a writer by the time DVD took over.)
Re: An Open Letter To Customers
#57I skimmed thru and this caught my eye "Our EMM customer base is much larger than any of the other vendors in the Gartner Magic Quadrant for Mobile Device Management – and is growing." Not having heard of this "Magic Quadrant", I find it hard to see how the average consumer could take that seriously.
Not having heard of this "Magic Quadrant", I find it hard to see how the average consumer could take that seriously.
On an average day, I use software/libraries called Grunt, Mocha, Dust, Cheerio... and those are just NPM modules. Every industry has it's fair share of stupid names, they just don't seem so stupid when you use them all the time.
Re: An Open Letter To Customers
#58"MDM vendors are undoubtedly inviting you to webinars and enticing you to switch off your BES." They're trying to tell me an actual human typed that sentence?
The whole letter made perfect sense to me but I managed BES years ago.
Re: An Open Letter To Customers
#59Earlier quoted context omitted.
That would be why the first line is To our valued *enterprise* customers
True, but in a far smaller font than the headline "An Open Letter to Customers", which is technicaly the first line of this statment. But hardly good when such confusion is evident, heck BIS was enterprise and BES was consumer, see why people confused with such magical boundaries of consumer.
>* ... heck BIS was enterprise and BES was consumer ...
You've got that flipped around.
Re: An Open Letter To Customers
#60The key point in this letter which HN people should be noting is: > To our valued enterprise customers and partners, MDM (Mobile Device Management), EMM (Enterprise Mobility Management) BYOD (Bring Your Own Device), BES (BlackBerry Enterprise Server) is to the enterprise IT department what saas, paas, Xaas is to Hacker News, industry language. On a separate note I still have no idea why Oracle/HP/IBM haven't bought t…
Thank you for breaking that down. I can't believe that press release had so many acronyms without explanation. Do they expect all customers and potential customers to be able to understand all of that jargon?
By customers, this is targeted at CISOs (Cheif Information Security Officers) and other senior IT decision makers and Sysadmins.
Without being too patronising, this is really really basic jargon for anyone working in the Enterprise IT mobile space - like someone knowing what HTML/CSS/JS stand for/represent in the web dev/design space.