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An Open Letter To Customers

app.biz.blackberry.com

41–50 of 80 posts

Re: An Open Letter To Customers

#41
post #7

Two sentences in, there are three cryptic acronyms - MDM, BES and BYOD. Apparently the "customers" that the letter was written for are not Blackberry's end users.

My first day at my first job after college I recieved a manual labeled: TLA's & FLA's.

Big companies are just that way.

Re: An Open Letter To Customers

#43
post #11

"MDM vendors are undoubtedly inviting you to webinars and enticing you to switch off your BES." They're trying to tell me an actual human typed that sentence?

They are done. They STILL have no clue they aren't the center of the universe. Who knows (or cares) what this sentence means: "We’re serious about multi-platform MDM and even more serious about multi-platform EMM"

> or cares

Go tell CISO/CIO (or Auditor) of a fortune 500 that they don't need to care what company data/emails are on peoples phones/tablets or whether its under the companies control.

Your lack of interest shows that this isn't relevant to you, it would be arrogant to assume the rest of the world doesn't care about it - in the same way lots of people don't care about how lean your startup is or what VC drinks social you went to the other night.

Re: An Open Letter To Customers

#44

Blackberry 10, for me, is the best mobile operating system. Also, writing application for this OS is terribly cool (C++ and Qt !). So, I believe in BlackBerry.

I totally agree with you. I recently switched from android 4 to blackberry 10 and I couldn't be happier with it. It's an awesome OS, plus the app gap with android/ios is not really terrible (I can find almost all the apps I need in the BB world, and I have the android runtime -which works fine for me- for the others). I guess the majority of bb detractors have never played with BB10 for more than 10 minutes before. I suggest you to do so, you could change your mind ;)

Re: An Open Letter To Customers

#45
post #11

"MDM vendors are undoubtedly inviting you to webinars and enticing you to switch off your BES." They're trying to tell me an actual human typed that sentence?

They are done. They STILL have no clue they aren't the center of the universe. Who knows (or cares) what this sentence means: "We’re serious about multi-platform MDM and even more serious about multi-platform EMM"

People that administer enterprise network and security infrastructure, for starters. Who are the target audience of this letter.

This letter is not directed towards consumers.

Re: An Open Letter To Customers

#46
post #18
post #12

Earlier quoted context omitted.

That would be why the first line is To our valued *enterprise* customers

True, but in a far smaller font than the headline "An Open Letter to Customers", which is technicaly the first line of this statment. But hardly good when such confusion is evident, heck BIS was enterprise and BES was consumer, see why people confused with such magical boundaries of consumer.

Bear in mind that the only reason you are reading this is because someone posted it to HN. I imagine they sent it out by e-mail to enterprise customers, and not anyone else.

Re: An Open Letter To Customers

#49
post #13

I skimmed thru and this caught my eye "Our EMM customer base is much larger than any of the other vendors in the Gartner Magic Quadrant for Mobile Device Management – and is growing." Not having heard of this "Magic Quadrant", I find it hard to see how the average consumer could take that seriously.

The Gartner Magic Quadrants are treated very highly by senior management who often don't trust vendors or their own staff. They tend to be vacuous and of awful quality - I've started keeping historical ones so that at some point I'll be able to show how terrible Gartner are at predicting the future. But a surprising number of purchasing decisions are made on the back of these magic quadrants.

Here is the link to the 2013 Magic Quadrant for Mobile Device Management Software that is referenced in the post: http://www.gartner.com/technology/reprints.do?id=1-1FRG59X&c...

Re: An Open Letter To Customers

#50
post #36

Earlier quoted context omitted.

I knew those but EMM tripped me up - any idea?

Enterprise Mobility Management. From Wikipedia: "Enterprise mobility management (EMM) is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services to enable broad use of mobile computing in a business context." Yikes.

"Enterprise mobility management (EMM) is ... processes ... focused on managing ... mobile devices ... in a business context."

If you ignore 90% of the words in that sentence, it becomes much more understandable.

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