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Ask HN: Google employees, why is G+ more important than your users?

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171–180 of 282 posts

Re: Ask HN: Google employees, why is G+ more important than your users?

#171

Internally, G+ is marketed as a unified login/account system. Management's stated reasoning goes something like: * It's silly to force users to have separate accounts for Google services because most users would prefer to have Gmail, Docs/Drive, YouTube, Calendar, and so on under the same account/identity. * Users who want to have separate public identities will create pseudonymous "Pages" for each of their identitie…

There's another thing Google hasn't quite figured out, nor have any of the other big players in this space (Maybe Microsoft will, under a new CEO). They have to commit to being conglomerates, not platforms (not at a user visible layer at least). They need to run a multi-brand strategy or these troubles will only get bigger as user communities get more diverse. Interconnecting all offerings of such a huge diversified…

In terms of politics, the same could probably be said about the US, the EU or China.

Re: Ask HN: Google employees, why is G+ more important than your users?

#172

I have no idea what the official party line is... but doesn't it make at least a little bit of sense to unify two social networks owned by the same company? One thought about real names: what does your contacts database look like on your phone? While I know a lot of people by their online handles, I also know their real name, and I typically choose to enter that real name into my phone. Maybe this is uncommon, but if…

> If you're talking to your friends via YouTube, why would you use yet another nickname? Who honestly talks to their friends via Youtube? It's really not a social networking site. People use it to enjoy watching videos and occasionally make a comment. Judging from the widespread user backlash on the G+ & Youtube linking for comments it seems people quite prefer using a pseudonym when making comments on Youtube. For o…

> Who honestly talks to their friends via Youtube? It's really not a social networking site. People use it to enjoy watching videos and occasionally make a comment.

This is the heart of the matter, Google views Youtube differently than everyone else. We use it to watch videos, not to communicate with friends, and don't consider it a social network - when we want to discuss a video with our friends we share it with them.

Google wants you to discuss it with your friends on Youtube (or G+) instead of posting it to Facebook (or wherever) and discussing it with your friends there.

Re: Ask HN: Google employees, why is G+ more important than your users?

#173
post #162

Earlier quoted context omitted.

If you think it's a first-world problem, ask yourself what the situation in a third-world or repressive government would be where all search and email traffic would be individually assignable and identifiable as it passed through the national firewall and surveillance systems.

What? It's the same sodding data, passed to the same company, how does merging two accounts that they already know are linked change anything? Also, you can search without logging in, and sign up for as many different email accounts as you want. Are you honestly saying that google asking you to make a G+ account is a serious problem for activists?

I take it you missed this:

https://plus.google.com/u/0/115668950429167517685/posts/hTe4...

Re: Ask HN: Google employees, why is G+ more important than your users?

#174

Internally, G+ is marketed as a unified login/account system. Management's stated reasoning goes something like: * It's silly to force users to have separate accounts for Google services because most users would prefer to have Gmail, Docs/Drive, YouTube, Calendar, and so on under the same account/identity. * Users who want to have separate public identities will create pseudonymous "Pages" for each of their identitie…

There's another thing Google hasn't quite figured out, nor have any of the other big players in this space (Maybe Microsoft will, under a new CEO). They have to commit to being conglomerates, not platforms (not at a user visible layer at least). They need to run a multi-brand strategy or these troubles will only get bigger as user communities get more diverse. Interconnecting all offerings of such a huge diversified…

> It leads to idiotic decisions like killing Google Reader instead committing to serving a long tail of diverse communities.

Reader was even more significant than that: had they actually been trying to make Google+ a desirable service, first-class integration with Reader would have brought a large, very active core of G+ users to launch the new service.

Instead, they shipped something which had obviously had almost no effort attempted — I'd say they had an intern do it except that most interns take more pride in their work — with things like mobile support being completely broken for at least a year, flaky desktop support and forcing a disruptive unidirectional model where you could share to Google+ but not see what other people were sharing, comments, etc. which had been the core of the Reader experience. Forget fancy things like clustering shares of the same URL, simply appending a "#googlereader" hashtag would have made the experience far better.

Toss in all of the strategic mistakes like waiting a year or two before taking spam seriously or offering better control over push notifications than uninstalling the app and they basically trained all of their early adopters to see Google+ as an unrewarding, un-QAed mess of bugs and noise with very little signal.

This would have been bad in its own right but an almost comical stumble when you really how many journalists, bloggers and other influential people used Reader heavily, ensuring that future Google stories for years were going to have a heavy note of “How will Google will let you down or exploit you” instead of the “Here's why you want to use this” tone which was pervasive during the era when Google was focused on making products you'd voluntarily use.

Re: Ask HN: Google employees, why is G+ more important than your users?

#175
post #161

Earlier quoted context omitted.

Thanks for that link: it taught me something interesting. Photos that I attached to a Gmail message were stored in my (never signed up for or desired) Picassa account. That is fucking batshit insane.

What is the difference? All they are doing is giving you a different way of accessing them. It's the same bloody company! It's not like they've created and passed the photos on to someone else, they're just in a bucket with "picasa" written on it.

The difference is that the user never knew anything about the Picassa service. It should be their decision (not Google's) to add photo attachments to Picassa. It is unsettling to find your photo attachments in email (which most people consider private) suddenly placed in a photo app you've never accessed or may never have even heard of. The feature might be fine if you ask users for their permission. Doing it silently without their knowledge is just poor UX.

Google needs to make it much clearer that signing up to a Google account gives you access to all Google services. Their current sign-up page shows a line of tiny Google icons which completely fails to convey this. The icons are one image in a row, so you can't even hover over each icon to see a tooltip description of what they are. Once again, this is just clumsy UX.

In my view, if a user signs up for a particular service such as Gmail, only that service should be activated. Other Google services are only activated when you actually decide to use them (i.e. don't create an empty Google+ site for me unless I opt-in to using that service).

Re: Ask HN: Google employees, why is G+ more important than your users?

#176

Earlier quoted context omitted.

https://www.google.com/settings/dashboard may be what you're looking for.

Thanks for that link: it taught me something interesting. Photos that I attached to a Gmail message were stored in my (never signed up for or desired) Picassa account. That is fucking batshit insane.

When I looked at the Google+ account I didn't want or ask for, the default picture was from an Orkut account I signed up for on a lark before Google bought them.

I don't think some people in this thread understand that having something stored on the Internet, and having it be public, and having it to be tied to other public identities, and those identities being tied to your meatspace identity are four different questions.

Re: Ask HN: Google employees, why is G+ more important than your users?

#177

Not a google employee, but this disgusting mistreatment of its users may actually be a good thing if it blows up in their faces. My prediction is that the change to automatically showing the users g+ profile pic next to comments will be what gets them in hot water by empowering stalkers and trolls. Here's a simple example, if you go to the video for Miley Cyrus - Wrecking Ball, there are the usual back and forth comm…

You'd think they'd have learned from that woman whose info got sent to a stalker ex by the Google Buzz account she didn't want.

Re: Ask HN: Google employees, why is G+ more important than your users?

#178

In addition to what other people have said: Googlers love Google Plus. I haven't met a Googler (and, I know many) that doesn't love it. After all, for them, it's not a barren wasteland. They have a very active network (coworkers/friends). I don't think this answers your question, however most Googlers like G+.

It's a much better product than Facebook. But a better social product means nothing without an active network of users.

> It's a much better product than Facebook.

It's slow and buggy (i.e. it jerks painfully while scrolling on modern touch devices, it's sluggish on the desktop even in Chrome and they broke spacebar scrolling!), the photo upload experience doesn't work as reliably, search is embarrassing for Google and the timeline still doesn't do basic things like clustering shares of the same item or sorting based on what you've found interesting.

When Google can't compete with Facebook on technical quality, you know it's because of a management decision rather than lack of technical resources.

> But a better social product means nothing without an active network of users.

Lots of people tried it but they just found a marginally QA-ed bug-fest for the first couple of years which was clearly designed with the top priority of providing Google's ad sales team with tons of data to compete with Facebook ads and building a quality product seen as a cost of getting that data rather than the actual goal.

Re: Ask HN: Google employees, why is G+ more important than your users?

#180

Internally, G+ is marketed as a unified login/account system. Management's stated reasoning goes something like: * It's silly to force users to have separate accounts for Google services because most users would prefer to have Gmail, Docs/Drive, YouTube, Calendar, and so on under the same account/identity. * Users who want to have separate public identities will create pseudonymous "Pages" for each of their identitie…

That sounds entirely reasonable for the 99% use case - you have one convenient login, pseudonymous accounts on different services, and the only problem is that Google knows your accounts are the same person. Which they could almost certainly work out anyway from IP addresses etc. Your accounts are not safe from government snooping or unethical behaviour by Google - policy, or individual malicious sysadmins - but you are safer from harassment by other net users.

What we have in practice is people complaining that their real names and photos are appearing next to comments on their previously-psudonymous Youtube accounts. Google seem to have flubbed either their user-education, or the mechanical steps put on offer to find what people wanted for their accounts when the policy was rolled out.

I don't know what was offered to Youtube users - were they given warning of policy rollout? Clear pages of settings to adjust when they logged on? Was a 'page' containing their current Youtube identity in place by default? These would sound like reasonable steps to take to avoid an outcry.

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