Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Beware: Uber Has No Customer Service and Still Has Bugs

arunhasablog.com

Post reply on HN
Print view View original

41–50 of 100 posts

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#41

Post by bicknergseng »

nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

One of the reasons why I've been using Sidecar more lately. You put in your pickup and dropoff locations and are given an estimated donation recommendation (Sidecar let's you pay what you want) before you actually request a pickup. There's a lot to be said for setting expectations like that early.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#42

Post by nakovet »

Camon, I understand being upset because of the overcharge, but it was just 3 days ago!! You definitely didn't pay the bill yet, if I buy a custom Macbook it will take 3 weeks to ship, I asked my bank for cheques it took 20 days, I contacted Kobo support it took 10 days to get a reply, just be f*cking patience.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#43

Post by mikeash »

nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#44

Post by jordanthoms »

nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

Doesn't Uber do that? After each ride, I get an email with the breakdown of the costs of the ride, map of the route taken, average speed, time taken etc.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#45

Post by johndoze »

carbocation wrote: post #20

In Boston, I had an experience with a driver who took us to the right street in the wrong city, then drove the wrong way down a one way and was pulled over by the police. I gave a 1 star review and explained what happened. Without further action on my part, the local Uber rep refunded the difference between the actual care and what it should have been had there not been the whole detour. Very thoughtfully proactive.

Likewise. I had a driver in LA disregard my directions and take a route that landed us in traffic. The bill was $114. I emailed Uber when I got my receipt and they got back to me before 10 the next morning. They refunded me down to an $88 charge, which was appropriate given the ride.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#46

Post by pbreit »

Mithaldu wrote: post #36
throwaway420 wrote: post #34

Earlier quoted context omitted.

Chargebacks are a valid tool to use when a business doesn't act in good faith with you and is trying to take your money, but some people use them way too casually for the type of aggressive tool it is. Not getting an email response in 24 hours isn't an unreasonable or unusual situation. Chargebacks can have serious repercussions for small businesses; everything from being forced to pay an additional penalty to some f…

If a company decides to be faceless by not providing a phone number and not communicating on their support practices†, then being penalized by some faceless algorithm sounds like the kind of lesson they need. † It's not hard to send automatic emails if there are no supporters in the office for a few days or if the queue is too long.

Be careful, the lesson for the rider may end up being a ban from the service.

All because he couldn't wait a business day for a response (the ride was Sunday around noon, Monday was a holiday, a Tweet reply came Tuesday).

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#47

Post by jdminhbg »

mikeash wrote: post #43
nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

> taxi pricing is transparent

Hilarious.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#48

Post by mikeash »

jdminhbg wrote: post #47
mikeash wrote: post #43

Earlier quoted context omitted.

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

> taxi pricing is transparent Hilarious.

Thank your for your informative and thought-out rebuttal.

Every taxi I've ever ridden in clearly lays out the initial charge, how much distance is included, how much additional distance is charged, how much idle time is charged, and any additional fees.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#49

Post by AJ007 »

JumpCrisscross wrote: post #9

> Going forward, I am probably just going to initiate a chargeback. They aren’t giving me many choices. I've had great email support from Uber in New York. That said, a few years ago a lost iPhone turned into several phantom SUV rides in and out of New Jersey. An email to Uber revealed a policy against reversing such transactions. "Okay," I thought, "chargeback it is." But it is not that simple - the chargeback promp…

Lost iPhone used to purchase something = stolen iPhone. Police report along with details where this individual was picked up and going might have gone a long way.. unless you lost your iPhone in an Uber vehicle.
Post reply on HN