Beware: Uber Has No Customer Service and Still Has Bugs
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Beware: Uber Has No Customer Service and Still Has Bugs
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Re: Beware: Uber Has No Customer Service and Still Has Bugs
#2When I had issues I just put it through their "how was the ride" thing that pops up after every ride, and they sorted it for me that day.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#3When I had issues I just put it through their "how was the ride" thing that pops up after every ride, and they sorted it for me that day.
Unfortunately, it wasn't the ride that was the problem. It was how much they charged me. I had already submitted the "how was the ride" form.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#4> Going forward, I am probably just going to initiate a chargeback. They aren’t giving me many choices.
Give them a week to sort it out. Don't immediately chargeback, but call the credit card company and tell them about the irregularity. That way, you give Uber some room to sort it out, you don't have to worry about the charge in the process, and you established the timeline in case things do get hairy.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#5When I had issues I just put it through their "how was the ride" thing that pops up after every ride, and they sorted it for me that day.
Likewise; two or three times, always quick and happy to refund.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#6I experienced an exact opposite response. We had a fairly troubling experience with an Uber driver late at night, and sent an email explaining what happened and requesting a response.
The next day we had an email response, refunding our money, requesting more information, and offering to talk on the phone. A little more discussion and we were told the driver had been terminated and got another heartfelt apology. It was great.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#7I had a small billing error with an Uber a couple months ago (I had a free ride promo that somehow got eclipsed by a $10 off Google account promo). I tweeted, got a DM a few hours later that telling me to send them an e-mail. I did, charge refunded same-day. No complaints.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#8I've only had things mess up once on Uber and I wrote them and they refunded the charge no problem.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#9> Going forward, I am probably just going to initiate a chargeback. They aren’t giving me many choices.
I've had great email support from Uber in New York. That said, a few years ago a lost iPhone turned into several phantom SUV rides in and out of New Jersey. An email to Uber revealed a policy against reversing such transactions.
"Okay," I thought, "chargeback it is." But it is not that simple - the chargeback prompted an account suspension. The issue was resolved a few months later, but still leaves a stink in the mouth whenever I start to recommend the service.
Re: Beware: Uber Has No Customer Service and Still Has Bugs
#10> Going forward, I am probably just going to initiate a chargeback. They aren’t giving me many choices. Give them a week to sort it out. Don't immediately chargeback, but call the credit card company and tell them about the irregularity. That way, you give Uber some room to sort it out, you don't have to worry about the charge in the process, and you established the timeline in case things do get hairy.
A week... Why?
24 hrs is plenty... they should have a phone # at minimum. Chargebacks, etc are how to get action.