Earlier quoted context omitted.
I always respond this way, and I always get scorned here. But, the iPhone platform has worked for us. Updates have been a bit slow, but we feel like we have been rewarded for our work. Some things are tricky and unintuitive, but that's the way it is in any market. Selling a product just isn't easy. You are always fighting against smart people, and there are unknowns. I feel like people shouldn't get into the App Stor…
I think all the developers want is some clear guidelines and transparency into the approval process and some recourse when they feel they have a good argument why their rejected apps should be approved. I think if those two things were in place, most developers would be satisfied. As things stand now, your app is just an update away from rejection by Apple and they don't even have to give you a reason.
Some how they have succeeded in enthralling tons of developers and tons of end users. I can't help think that part of that is that because the process is actually pretty good in the scheme of things.
It would be really expensive to deal with every bitchy developer who had a problem, personally.
I mean, Google operates the same way and they are great. It's nearly impossible to email anyone for support for any Google product.