41–50 of 106 posts
The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")
The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")
Agreed, this title makes it sound like the CEO flipped out.
http://revk.www.me.uk/2009/11/being-rude-to-customer.html
Quote: "so I've decided to give her 30 days notice, as we can"
Earlier quoted context omitted.
I had to think about it for a second. You're meant to read it like "killing something is bad, but contracts are bad, so killing a contract is good." Although it'd be perfectly valid to use "contract" as a metonym for "service" or "account", people don't tend to; the contract is just the evil thing binding you to pay for your account, and doesn't get mentally associated (by most consumers) with the service itself. So…
People are not forced to go through any thought process. Most people will take it at face value (as I did) and assume that service was cancelled for having the gall to email the CEO. I clicked through only because I have had good experience with T-mobile customer service and was surprised to see something like this. So the misleading/ambiguous headline actually got me to read the article where an accurate headline wo…
The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")
Yes, it's pretty funny that 90%+ of "contracts" in the US mobile phone marketplace are things the buyer would be much happier not to have.
It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in. I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't. In…
This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a journalist writing articles to inform the masses), or he knowingly pressured T-Mobile into letting him switch to a contract-free plan early. He thought he was special (he had the power to write a misleading, negative article about T-Mobile if they didn't cave,…
If he didn't have one already, Legere is certainly going to need an assistant to triage his personal email now.
Earlier quoted context omitted.
This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a journalist writing articles to inform the masses), or he knowingly pressured T-Mobile into letting him switch to a contract-free plan early. He thought he was special (he had the power to write a misleading, negative article about T-Mobile if they didn't cave,…
Did you read the article? He admits that he was mistaken, obligated to pay the amount, and was willing to do so.
Why would a reporter call customer service to ask whether he could switch plans? Wouldn't he look at his contract?
Last year I bought a Nexus 4 from Google and signed up for a prepaid T-Mobile plan. A few months later they switched over to offering no-contract plans and I followed suit by putting both my kids and myself on a single plan. My entire experience with the company since signing up has been nothing short of stellar. Great customer service, low wait times while calling in, friendly faces in the stores, and always a willingness to do whatever it took to make me happy with my service.
My contract, with my two kids tacked on, is about what I paid Verizon a month for an iPhone. About the only complaint I have with T-Mobile is that I can't really surf the net while I'm in the BART tube under the Bay on the way into the city. Other than that, it's been a great experience!
It just goes to show that one person at a company, with the power to make real changes, is what it takes to change an entire industry. It feels great to give my money to a company that actually cares about customer service.
Reporter: For $200, I will write a nice article about you. CEO: Deal
Now, how does that model of customer service apply to the rest of T-Mobile's customers? Not very well.