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I emailed the CEO of T-Mobile and he killed my contract

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Re: I emailed the CEO of T-Mobile and he killed my contract

#31

Post by harshreality »

rjzzleep wrote: post #9

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in. I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't. In…

This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a journalist writing articles to inform the masses), or he knowingly pressured T-Mobile into letting him switch to a contract-free plan early. He thought he was special (he had the power to write a misleading, negative article about T-Mobile if they didn't cave, or a positive one if they did). If that's not an improper sense of entitlement, I don't know what is.

Re: I emailed the CEO of T-Mobile and he killed my contract

#32

Post by smartwater »

harshreality wrote: post #30
lucb1e wrote: post #23

Well this is nice of T-Mobile and shows they do somewhat care about customer service. I can chime in and add my experience with the English (American?) division of T-Mobile: they responded to a mention at a social network while I was not even really meaning to ask them a question, I merely mentioned them. The Dutch division is not as great, but oh well. Still, I'd say it's how it's supposed to be. In the Netherlands…

They didn't start charging more. Telecom companies pull some shady tricks with plans and billing, but increasing the monthly fee without notice part way through your contract is not one of them. He signed a contract for some period of time, and it wasn't up yet. After it was up, he would have had the option of one of the new plans, or switching providers, just like everyone else does.

With mobile providers in the US, if you don't use your "upgrade" you can keep using the service with no contract. If you accept their upgrade, an offer of getting a new phone at discount, you lock yourself in for another year.

Re: I emailed the CEO of T-Mobile and he killed my contract

#33

Post by adcuz »

gkoberger wrote: post #8

The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")

Agreed, this title makes it sound like the CEO flipped out.

Re: I emailed the CEO of T-Mobile and he killed my contract

#34

Post by barking »

rjzzleep wrote: post #9

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in. I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't. In…

That's it.

You get psycopaths on either side of a business relationship.

And because most people just want a quiet life they get away with it too often.

Re: I emailed the CEO of T-Mobile and he killed my contract

#35

Post by [deleted] »

CamperBob2 wrote: post #22
gkoberger wrote: post #8

The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")

Yes, this is one of those cases where the HN mod(s) should have made some editorial tweaks to the title.

[deleted]

Re: I emailed the CEO of T-Mobile and he killed my contract

#36

Post by hvass »

gkoberger wrote: post #8

The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")

I would strongly bet it is phrased negatively on purpose. Let's ask an honest question, which one are you more likely to click on?

Re: I emailed the CEO of T-Mobile and he killed my contract

#37

Post by dwc »

derefr wrote: post #24
gkoberger wrote: post #8

The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")

I had to think about it for a second. You're meant to read it like "killing something is bad, but contracts are bad, so killing a contract is good." Although it'd be perfectly valid to use "contract" as a metonym for "service" or "account", people don't tend to; the contract is just the evil thing binding you to pay for your account, and doesn't get mentally associated (by most consumers) with the service itself. So…

People are not forced to go through any thought process. Most people will take it at face value (as I did) and assume that service was cancelled for having the gall to email the CEO. I clicked through only because I have had good experience with T-mobile customer service and was surprised to see something like this. So the misleading/ambiguous headline actually got me to read the article where an accurate headline wouldn't have.

Re: I emailed the CEO of T-Mobile and he killed my contract

#38

Post by ckozlowski »

adcuz wrote: post #33
gkoberger wrote: post #8

The title seemed negative to me (I thought he complained and the CEO said "we're done with you!"). But really, the T-Mobile CEO was helping -- the author wanted out of his contract (well, out of the $200 fee). (EDIT: The original title was "I emailed the CEO of T-Mobile and he killed my contract, no joke")

Agreed, this title makes it sound like the CEO flipped out.

However, it did get us all to click it thinking "OMG, no wai! Grrr, corporate douchebags! Grab your pitchforks, netizens!"

Then we saw what it really was.

So, well done, clickbait. =)

Re: I emailed the CEO of T-Mobile and he killed my contract

#39

Post by mangotree »

lucb1e wrote: post #23

Well this is nice of T-Mobile and shows they do somewhat care about customer service. I can chime in and add my experience with the English (American?) division of T-Mobile: they responded to a mention at a social network while I was not even really meaning to ask them a question, I merely mentioned them. The Dutch division is not as great, but oh well. Still, I'd say it's how it's supposed to be. In the Netherlands…

Well, it shows they'd are about one customer. They haven't cancelled this clause for everyone, and would probably lose money if they did.

Re: I emailed the CEO of T-Mobile and he killed my contract

#40

Post by 3825 »

dwc wrote: post #37
derefr wrote: post #24

Earlier quoted context omitted.

I had to think about it for a second. You're meant to read it like "killing something is bad, but contracts are bad, so killing a contract is good." Although it'd be perfectly valid to use "contract" as a metonym for "service" or "account", people don't tend to; the contract is just the evil thing binding you to pay for your account, and doesn't get mentally associated (by most consumers) with the service itself. So…

People are not forced to go through any thought process. Most people will take it at face value (as I did) and assume that service was cancelled for having the gall to email the CEO. I clicked through only because I have had good experience with T-mobile customer service and was surprised to see something like this. So the misleading/ambiguous headline actually got me to read the article where an accurate headline wo…

I just saw it as something good. If you have an app phone, the new plans are better than the old ones hands down.
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