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An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

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Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#51

My first experience in a technical position was exactly the same. I was a temp employee at a major computer/printer manufacturer. In their case the policy (law, I think) was that you could work for as a temp for 6 years before you had to take something like at least 6 months off. There were loads of people who'd been temps so long they'd had one or two of these 'vacations' (unpaid, of course). It's unfortunate. It se…

So it sounds like part of the problem could be fixed by requiring corporations to report "right-sizing" of temp workers to their shareholders like they do for layoffs.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#52
This situation is not unusual in the corporate world. Contractors -- many times temporary workers from another country -- are brought in, kept for a fixed number of months, then let go. This is all done without any clue at all as to how it's actually affecting production.

I worked at one place that was 70% contract workers. Every year, they would have to leave. No fooling around -- nobody worked a day more than a year.

With people staggered throughout the project, all coming on at different times, it was like productivity roulette. One month a team might lose somebody who wasn't such a great worker. Whew! Dodged a bullet! The next month they might lose a third of the team within 2 weeks.

I know what you're thinking; just make a chart and keep track of when folks are leaving. But replacements weren't available until there was a documented need, which couldn't happen until the vacancies appeared. Sometimes then it would take a month or two to get one.

All of this organizational cruft was created at the highest levels, where everything is always peachy. I don't think the people creating this mess were trying to do anything bad. They just couldn't see the impact of what they were doing. By the time status reports moved up through several levels of management, things were looking good. Always.

So don't feel bad. You're not alone.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#53

Earlier quoted context omitted.

'Freedom' becomes a slippery concept when you're dealing with contracts of adhesion, though. Non-executive workers have little or no negotiating power over their terms of employment, and the greater the asymmetry the less of a free economic choice it is. Obviously he's not that happy about it or he wouldn't have written this screed.

Is there research to back this up? Ie is it really the case that 'non-executive' workers have no negotiating power? Is this true in all sectors or only some? Anecdotally I've seen instances where non-execs successfully negotiated a salary increase, etc.

Not that I'm going to dig out right now. I mentioned 'terms' because I wanted to address things like the contract period and so on, rather than just pay.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#54

> In this terrible economy, I am grateful for the work Seattle's unemployment rate is 4%, which is basically optimal and near what it was before the recession. https://www.google.com/search?q=seattle+unemployment+rate Seattle real-estate has almost completely rebounded. http://www.zillow.com/local-info/WA-Seattle-home-value/r_160... People may not realize it yet, but the recession is over. If Amazon values the work t…

Amazon will realize there's not an unending supply when an unending supply stops showing up.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#55
An open letter to Jeff Bezos, and it's practically worthless to a CEO. If the point is, "stop hiring contract workers," the letter should get to that point rather than complaining.

Let's look at the merit's of the authors argument, stated mostly in the second paragraph. Allegedly contract workers produce low quality or inconsistent work, and that training costs are wasted. All of the supporting evidence is anecdotal, and most of the anecdotes contain heaps of information that is completely irrelevant to the argument. What does the author's bad manager have to do with any of these arguments? Whether Amazon has poor management hiring procedures is another issue altogether.

If a CEO made any decision based on this article alone, he should be fired. At least it may raise enough awareness to get someone looking into it and gathering facts and options for action.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#56
post #31

Ama-Mart Wal-zon Take your pick. I don't care whether you are "online" or off. Treat your workers like shit -- yes, your workers, you wankers; I don't care what shell employment manoeuvring you use -- and run a business model that takes advantage of, if it's not outright predicated upon, the public dole, and I will be disinclined to send my business your way. Other readers here: If you don't like it, vote with your d…

The worker was grateful for the opportunity, and enjoyed his time at Amazon, though he felt unmotivated toward the end. He was paid fairly, and presumably commensurately to either his skills, experience, or what he was willing to accept. He entered into the contract freely, was not abused by the employer in any way, and knew full well going in that his employment term would be most likely limited to 12 months. Yet st…

You don't know what taken advantage of means do you?

These days any given new graduate who didn't attend an ivy league is in a situation where it is extremely difficult to get a job.

The alternative to working as a contractor at Amazon is not working at all. This is the situation these contractors are in. When the alternative is being in extreme debt / homeless, a choice cannot be made freely. This is the situation that Amazon and Walmart are taking advantage of, employee these people as hourly, no benefits contractors.

Obviously there's the argument that Amazon and Walmart are being 'good' providing them with hourly pay when they would otherwise be paid nothing. This, however, doesn't mean they're not taking advantage of the people they hire as contractors. I would also not argue, but hold as a belief that it is extremely immoral to not pay the people who are struggling to help the company succeed, in order to pay people who are already wealthy more.

Before you explode with economic principles of how they are being paid what they're worth due to the harsh job market conditions, save your breath, I already know. The thinking is right from a market philosophy perspective, but these principles also weaken the company, and I would say are actually wrong from a perspective of building and growing a successful business.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#57
post #44

Earlier quoted context omitted.

A few of the temps, who had been on the project since X-Ray’s inception, applied for the now vacant position of project manager. I was convinced the position would be filled by one of two individuals who had trained me and acted as point people for questions and concerns when the manager was in a meeting. None of the temps who applied for the position got it, which most of us on the team found confusing because they…

That doesn't confirm that he applied for anything at all.

He's not saying that he shouldn't have been let go. He's saying that the experienced team members, who were best qualified to fill the management position based on their visible competence, did apply and got nowhere. Why are you trying to make his application (or lack thereof) for a full-time position the critical factor?

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#58
post #21

Earlier quoted context omitted.

re: "management people" That is part of the problem. You will often find that the skills it takes to climb the corporate ladder are not the same as the skills it takes to be a good manager. Management in bigger companies tends to be littered with well connected but incompetent people who are really good at bullshitting and 'looking the part'. This doesn't apply to every manager, but it is common enough that you are a…

The problem boils down to that managers are rewarded by their upper-managers for doing things that make the upper-managers happy, and are rarely rewarded for doing things that make their TEAM BETTER. So as a result, most managers practice schmoozing the management hierarchy, and not at all about making more effective teams. And then guess which one they get better at? (hint: the one they do more of) And then which on…

This is part and parcel of current corporate theory.

The mantra of "increase shareholder value" really means "make the investors happy", which currently means "make the quarterly number look great". Combine that with a giant primate dominance hierarchy, where the only goal is to please the bigger monkeys, and idiocy like this is basically inevitable.

This isn't the only way to run companies, but it's the only way most people have even heard of, so alternatives are literally inconceivable. From what I can tell, the infection vector for this meme is MBA programs.

Happily, there are signs that this is starting to change. E.g.: http://www.forbes.com/sites/stevedenning/2013/07/09/ft-urges...

Or the rise of the various Lean-derived methods, which have a fundamentally different theory of business.

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#59

> In this terrible economy, I am grateful for the work Seattle's unemployment rate is 4%, which is basically optimal and near what it was before the recession. https://www.google.com/search?q=seattle+unemployment+rate Seattle real-estate has almost completely rebounded. http://www.zillow.com/local-info/WA-Seattle-home-value/r_160... People may not realize it yet, but the recession is over. If Amazon values the work t…

if you're looking at how hard it is to exploit workers, I think U6 is a better measure than U3, the one you're referring to: http://en.wikipedia.org/wiki/Unemployment#United_States_Bure...

Nationally, that measure is still quite a bit worse than it was in 2007, and is twice as bad as 2001: http://portalseven.com/employment/unemployment_rate_u6.jsp

Re: An open letter to Jeff Bezos: A contract worker’s take on Amazon.com

#60
post #32

Ama-Mart Wal-zon Take your pick. I don't care whether you are "online" or off. Treat your workers like shit -- yes, your workers, you wankers; I don't care what shell employment manoeuvring you use -- and run a business model that takes advantage of, if it's not outright predicated upon, the public dole, and I will be disinclined to send my business your way. Other readers here: If you don't like it, vote with your d…

hey, uh, did you read the article? The guy seemed to not be complaining so much about how him and the other staffers were being treated and more concerned with the fact that his team had really quick turn around and the people who he felt were the most qualified for the work were not being given the positions they deserved. I replied further down the page, but there are a lot of employees who amazon treats pretty wel…

They're not judging the company on a few internet articles, they're judging the company on the immoral hiring practices they use. Even if it's not for the entirety of the company, it is still significant.

Obviously they pay tech workers well, they have to in order to get them to work there. They would have a very difficult time contracting tech employees, because there are so many alternative places to work. A perfect contrast of how they're taking advantage of those they can take advantage of.

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