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How Gmail’s New Inbox Is Affecting Open Rates
191–200 of 223 posts
Re: How Gmail’s New Inbox Is Affecting Open Rates
#192Earlier quoted context omitted.
> Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. No, but it's VASTLY more likely not to be (if the unsubscribe link is real and working). > There are countless sites whose default behaviour goes like this: > * require an email address to create an account to use their service > * without stating this, automatically assume that they now have permission to s…
Well, if it's in their TOS (and on most the sites it probably is), then it probably is okay Just because its hidden in the fine print instead of explicitly disclosed at the point of collecting the email address does not make it "okay." It might make it legal but that's not at all the same thing - a defense that falls back on legality means they have an adversarial relationship with that customer which generally means…
Re: How Gmail’s New Inbox Is Affecting Open Rates
#193Earlier quoted context omitted.
The problem is, the line of what's acceptable communication is different for every user. Some users want NO communication, others was service outage notices, still others may want to know about new features or enhancements that may benefit them (or may appreciate the notice, even if they didn't have a preference). Additionally it's impossible to know who will benefit from feature announcements/promotions. Does that m…
The problem is, the line of what's acceptable communication is different for every user. Sure it is, but some things are the wrong side of that line for most users. That's why there are laws against them. Does that mean everyone needs to deal with no email communication by default just because a few people feel it's too hard to find a (legally required) opt-out link in the first email they receive? As I said, if you'…
Re: How Gmail’s New Inbox Is Affecting Open Rates
#194Earlier quoted context omitted.
> as a user, I am perfectly within my rights to automatically classify it into its own section Of course you are. That was meant as a call to arms. If people want less commercial email, supporting businesses that make that a priority is the first step. Complaining publicly about unwanted behavior in commercial companies and then continuing to use the services of those companies when alternatives exist (which they may…
I don't think it's so much "hypocritical" as "ineffective". I would have said "pointless", but venting spleen can be a healthy and enjoyable pastime.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#195Earlier quoted context omitted.
Here's the thing, I think the CAN-SPAM act actually defined this pretty well: The CAN-SPAM Act defines commercial messages as those that primarily advertise or promote a commercial product or service. The FCC’s ban does not cover “transactional or relationship” messages -- that is, notices to facilitate a transaction you have already agreed to -- for example, messages that provide information about your existing acco…
I very distinctly referenced the law. It defines what is legal, not what is annoying. >If you have an account with them, and it's informational, even if it's just about a new service you can take advantage on that account you already have, they can contact you about it. They can but they shouldn't unless I asked. > If you don't want that, opt out. If it's opt-out then the company loses a lot of points. > If you don't…
The truth is I think we are probably that far apart in what we believe is acceptable. I think that having all communications not specifically pertaining to an actual transaction on an existing account be opt-in explicitly is unworkable, but only slightly. I think it's great in theory, but that it breaks down in the face of reality and what people find they really want and find acceptable.
Really my point here is to fight back against people re-labeling "unwanted commercial emails from companies I do business with" as spam, as unwanted is not the same as unsolicited.
I've fought the real battle here; I was an admin at an ISP and maintained mail servers, dealt with spam filters, deployed new spam solutions, and had to deal with the constant misuse of the system to send spam through compromised accounts. Having people use the label of spam just to pull along the emotional reaction of the reader really seems to get me worked up.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#196For some reason, this paragraph irked me more than it should have: If the subscriber has tabs but they didn’t opt to include the Promotions tab, Gmail will deliver to Primary instead. That’s good news. Other than that, we’re definitely testing the new inbox and trying to figure out how it works. My sense is that Gmail wants all marketing email to go to the Promotions tab. Even if we did find a tricky way into the Pri…
A lot of people think that their special snowflake of a spam is the one that users actually want to see. These people deserve to be tasered in the mouth repeatedly, but sadly that hasn't happened yet.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#197"For marketers who are trying to establish a personal relationship with their customers..." Isn't that kind of an oxymoron? How can the relationship be "personal" when one side of it (the marketer's side) is really just algorithmically-generated (and by that I do not necessarily mean "computer-generated") and the conversation is one-way?
While I would generally agere with you completely, there are marketers with whom I have a very personal relationship. What sticks out to me (because they sent me an email today discussing gmail's new layout and how to ensure I kept getting their emails) is my comic shop. They go through effort to know what I like, what to recommend to me, etc., etc., and are super friendly to boot (not affiliated plug, Third Eye Comi…
If you drag those messages from Promotions to Primary, Gmail will ask you if you want to do the same thing for all messages from that sender.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#198Earlier quoted context omitted.
A more cynical view is that under the banner of Promotions, Google is more easily able to get away with putting ads directly in your inbox: http://news.cnet.com/8301-1023_3-57594819-93/google-starts-p...
Perhaps, but having filtered tabs for Promotions, Updates, Social and Forums is fantastic . Most of the time when checking email, I only want to know if something urgent and personal has come up. I can read the mailing lists and newsletters once a week when bored.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#199Earlier quoted context omitted.
WTF? There is an IETF standard for certifying that an spam victim's email address is valid and therefore should be exploited by sending more spam?
Huh? How did you conclude that? Tracking image loads and clicks would be a much more effective method of determining that an address is valid for both legitimate mass emails and spam.
Re: How Gmail’s New Inbox Is Affecting Open Rates
#200Earlier quoted context omitted.
To give an example, pretend I'm a coffeeshop with a MailChimp list of ~200 subscribers. 1. I send out an email to my subscribers saying "Hey, what do you guys want to see improved with your Uptown Coffee experience?" 2. Customers respond with responses ranging from things like "cheaper coffee lol" to "I really like the atmosphere but I get frustrated because sometimes there isn't anywhere to sit!" 3. I can respond pe…
To me an email survey is not personal. If you actually wrote an email to me, saying "Hey Joe, I see that you're doing x, y and z. What can I do to make your experience better?" which is written to me for me and not generic, that's establishing a relationship. I've gotten a hand written card from Fab.com founder Jason Goldberg which I've kept because that is personal.