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Ideas on how to improve customer conversion and ease of use

goodui.org

11–20 of 152 posts

Re: Ideas on how to improve customer conversion and ease of use

#11
post #8

Good advice (heavier on presentation and marketing than true UI), but that footer bar is godawful and terribly intrusive IMHO.

Agreed on the footer. All I did was look for a way to close it. In general, I hate any part of a page that scrolls with me unless it is a tiny tiny header or tiny tiny sidebar.

Also, it may just be my machine, but it seems like a lot of these characters need some antialiasing.

Re: Ideas on how to improve customer conversion and ease of use

#12
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

Don't be so hard - I think their page looks really nice and the suggestions make sense. I'll be using them when we update our landing page.

Re: Ideas on how to improve customer conversion and ease of use

#13
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

Totally agree with this, although they didn't invent the tips they're giving out, so there is still some value to the content.

Re: Ideas on how to improve customer conversion and ease of use

#15
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

I can certainly see some valid points. It's a bit unfair to judge fair points on the (poor) design choices the website made.

Re: Ideas on how to improve customer conversion and ease of use

#16
post #15
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

I can certainly see some valid points. It's a bit unfair to judge fair points on the (poor) design choices the website made.

If your domain name is goodui.org and you lead with "A Good User Interface ... is easy to use." you'd better be damned serious about user interfaces. That's my take.

Re: Ideas on how to improve customer conversion and ease of use

#17
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

I agree on the footer, but I'd go ahead and assume it's 100% intentional.

If I had to guess, it's to entice people to scroll down. I don't think it's done perfectly, but I do think the execution of this idea is better on http://goodui.org/howtoabtest.html

The fact that there is something there, and it's kind of hidden (at least on my screen) then there is this natural curiosity built up..

It's important to have good content to draw people downwards, but when you combine good content with small psychological tricks-- it might just pay off. The guy has 17K email subscribers and that is a lot of people who do trust him

Re: Ideas on how to improve customer conversion and ease of use

#18
Testimonials are one of the things that make me skip things right away. I would explain why, but I'm afraid that would at best be used to find ways to circumvent that, and deprive me of one of the litmus tests for mediocrity and needyness.

Speaking of needy: Calls to action I accept from activists, but that's it. Just describe the service or product, name the price, instead of treating me like a moron who needs to pulled along the funnel. Keep your gifts, too. Well, all of that depends on your target audience I guess - I surely am not in it, phew.

Re: Ideas on how to improve customer conversion and ease of use

#19
post #3

2, 4, 7, 9 and 12 have nothing to do with UI. They are just marketing methods...

This is a fair point, but marketing and a good UI have many things in common. The UI is how you interact with a product, and the marketing is how you communicate with your ideal viewer. Those numbers are marketing methods, that use the UI as a medium for communication. Without the UI, this marketing method would be useless and have no value. edit: I think that the blending of the marketing mind with the designer/deve…

Right but the UI tips can be used in many applications, the marketing tips just apply to specific cases, like when talking to a potential customer.

Re: Ideas on how to improve customer conversion and ease of use

#20
post #7

Meanwhile a distracting footer covers >25% of the page, and clicking the intuitive "down arrow"-looking thing does nothing, nor is there an obvious close button. You close it with that über-readable burnt-orange-on-charcoal link "Ok, enough already. Hide the footer." Either they assume the user scans for "Ok," when wanting to close something, or that they skim sentences from the inside-out. If you do close it and cli…

Agreed, horrible interface - I didn't work out how to hide the banner. And the banner combined with the large font and big separation on the page made my reading feel really restricted - couldn't read it easily.
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