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Partial Tesla Model S recall

teslamotors.com

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Re: Partial Tesla Model S recall

#41

Post by mseebach »

Cthulhu_ wrote: post #38
angersock wrote: post #14

Very impressive service for what sounds like a blown weld. I wonder if this will result in a robot getting reprogrammed or welder getting retrained (or fired).

I for one don't think an employee should get the blame or punishment for a production error like this; after all, he was taught by someone, was instructed by someone, was overseen by a foreman / manager, and his work was checked (possibly numerous times) by QC and seen by other employees.

Yes, absolutely. This is at the heart of The Toyota Way (aka lean). Failure (and, on the corollary, success) is always cultural.

Re: Partial Tesla Model S recall

#42

Post by codebeaker »

Tesla deserves to be the leader in the future of car manufacturing, they're a company that understands what it is to create a great product, execute well, and to care about their customers. It's almost impossible to believe it's from the same background as PayPal who have one of the worst (anecdotal) customer satisfaction records I have ever seen. But, great news for Tesla.

Re: Partial Tesla Model S recall

#43

Post by huhtenberg »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Some of the BMW and Audi dealerships do, even for routine service visits. It's typically called a "Valet service".

Re: Partial Tesla Model S recall

#44

Post by timthorn »

fragmede wrote: post #10
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

High-end luxury car dealerships frequently offer loaner cars, often times nicer than the car that needed servicing, and some of them definitely do pick-ups.

Not just high-end, at least in the UK. All the dealers I've used from Vauxhall (ie the old Saturn in the US) through to Saab offer courtesy cars, the option for the dealer to pick the car up for service, or to give a lift from the dealer to work.

Re: Partial Tesla Model S recall

#45

Post by rscale »

Cthulhu_ wrote: post #38
angersock wrote: post #14

Very impressive service for what sounds like a blown weld. I wonder if this will result in a robot getting reprogrammed or welder getting retrained (or fired).

I for one don't think an employee should get the blame or punishment for a production error like this; after all, he was taught by someone, was instructed by someone, was overseen by a foreman / manager, and his work was checked (possibly numerous times) by QC and seen by other employees.

And if you fire somebody because they make a mistake, the result is a culture of coverups and blame shifting.

Re: Partial Tesla Model S recall

#48

Post by bmj »

codebeaker wrote: post #42

Tesla deserves to be the leader in the future of car manufacturing, they're a company that understands what it is to create a great product, execute well, and to care about their customers. It's almost impossible to believe it's from the same background as PayPal who have one of the worst (anecdotal) customer satisfaction records I have ever seen. But, great news for Tesla.

(This isn't meant to ding Tesla)

They have to offer this level of customer service because other luxury makers do. I don't have a luxury vehicle (I own a 2001 VW Eurovan), but my mechanic, who services European cars, offers rides and loaner cars to his customers because that's what someone who owns an Audi or a BMW expects. Anything less than this would have meant lost sales.

Re: Partial Tesla Model S recall

#49

Post by davedx »

Barraketh wrote: post #32
MichaelApproved wrote: post #11

A bit OT financial advice: it's almost never worth it to buy a single share. The reason is the commission will eat you up. Assume a low $7/trade commission. That could possibly cost you $14 round trip (purchase/exit). With Tesla ~$100/share, It'll have to go up 14% just to break even on the trade. Even if you just buy in single shares but exit in multiple shares to spread the commission, you still have to fade 7% com…

Also slightly OT, but Loyal3 ( http://www.loyal3.com ) provides fee-free stock trading - both entry and exit. Unfortunately they don't carry TSLA on their platform yet.

How do they make money?

Re: Partial Tesla Model S recall

#50

Post by chli »

rdl wrote: post #27
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.). The high end models of "regular" high end car manufacturers also get service like this -- at the Audi dealer I use for dealer service (Stevens Creek), they have 2 dedica…

Strange that you mention the Audi A8L since I saw one for the first time a week ago in Monte Carlo. It's very rare even in Europe.

"The Audi A8 L is the first automobile in the world to be available with an integrated WLAN hotspot. A UMTS module provides the connection to the Internet."

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