Earlier quoted context omitted.
I would, of course, reply to "Are you after pants or tops today" with, "I'm a man, you idiot, I don't wear 'tops', I wear shirts"
No sweaters, coats, hoodies, or anything else on your torso which isn't usually called a shirt?
Can I help you? Why retail customers always say No
31–40 of 89 posts
Re: Can I help you? Why retail customers always say No
#32The other day I went into an Apple store to consider getting an iPad Mini. I was immediately approached by an employee who very eagerly wanted to show me how light it is, how beautiful the screen is, etc. I told him I really just wanted to look, and he agreed and left. But I immediately left the store, because I knew he'd come back in a few minutes, which I really didn't want.
I also tend to avoid shopping at Best Buy because you get stopped by no less than three employees on each visit. I know it's company policy, but how much money are they losing to introverts and/or grumpy people?
Re: Can I help you? Why retail customers always say No
#33I've always liked the stores where the staff simply say something like: 'Hello! Let me know if you need any help finding a size.' (or other relevant offer of help depending on the shop), then leave you to get on with shopping . I then find it much more comfortable asking for help if / when I need it, and with no pressure, compared with if it's been agressively offered and I've already turned it down, or if I've been…
Well said. Like many other people have already said here, most of the time I don't need any help from the store staff, and I want to just get in, get what I need, and get the f%!# out without being bothered. BUT... I get annoyed on those rare occasions when I do actually need help finding something, and the store staff can't be found, or seem aloof, inattentive, etc.
That's why I like your proposal... it doesn't seem cheesy and "salesy" and it's a declaration that "I'm here to help, IF/WHEN you need me". That's really all I want.
Re: Can I help you? Why retail customers always say No
#34"People wouldn’t (especially men) enter a store just for the sake of it, they want help." I prefer to engage with others as little when I enter a store. I want to find the stuff I want, pay for it, and get out. I'm even willing to spend twice as much time (or more) looking for what I want than I would have if I have go engage with a store assistant. I'm not exactly socially awkward, either. I just hate shopping. I fi…
I feel that assistants aren't really there to help me; they're there to maximize profits for their employer.
Help me find these employees! I joke, but seriously - I usually get great recommendations from the staff, often brutally honest. I find people don't give flippant recommendations, as its a reflection of themselves.
Re: Can I help you? Why retail customers always say No
#35For me it started with waiters: a good waiter can really help you figure out what to order, or what to drink. Instead of staring at the menu for 5 minutes (while your dear friend, or wife, or parent) is right there with you, just glance at it, get a few ideas, and then ask the waiter: "I'm pretty hungry. The chicken looks good, is it ?" Or with wine: "I love jammy Zinfandels: berry berry all the way! Do you have anyt…
Re: Can I help you? Why retail customers always say No
#36They're basically training people to say "No" to people who approach them in stores. Very short-sighted.
Re: Can I help you? Why retail customers always say No
#37That made me laugh. I usually go into clothing stores exactly just for the sake of it - I like fashion, only buy when I see something special and never know what I'm looking for. Women's fashion is far more varied of course - my male friends are always dismayed that they don't have more choice but I wonder back: would you wear unique designs the way women will, if they were offered?
Back to the question: I'll invariably refuse help unless I am absolutely looking for something specific, which case I'll seek out a staff member immediately and bother them to tell me if they have it so I don't waste my time in their shop looking.
Re: Can I help you? Why retail customers always say No
#38Re: Can I help you? Why retail customers always say No
#39We always say no because, at least for me, it's pretty rare that I actually need help. I am, in general, capable of following signs and locating where in the store I need to be. Maybe I'll have to ask where they put the widgets, because it turns out they're in sporting goods instead of tools as I'd thought. But now, assume I'm shopping for clothes. This 19-year-old girl doesn't know me, she doesn't know what kind of…
Re: Can I help you? Why retail customers always say No
#40Some people don't like being approached at all and will almost literally run off the moment you go near them. They might buy, but only if you don't hassle them.
Some people want you to approach them, but don't want to engage in a cushy conversation, they know why they are there and what they want, they are genuinely just looking and you're distracting them, but they want to know you are there incase you have a question.
Some people who do want to be sold on your sales banter, after all, that's why they entered your shop.