131–140 of 257 posts
Earlier quoted context omitted.
Yes, you can talk to a real human. Please call us any time you think you're having a problem, the number is 1-855-492-5538. For details about what we can and can't help with, take a look at this article: http://support.google.com/wallet/bin/static.py?hl=en&pag...
It's true! I was skeptical so I just called it and got a human after 1 button push and a 10 second wait.
Earlier quoted context omitted.
Google Apps has great support.
To the sibling post: actually Rackspace has horrible support. They regularly experience downtime and outages and never notify customers or update their status blog. Can you get someone on the phone? Yes. Do they have anything of value to offer you? No. My favorite was when they referred me to their twitter feed, which hadn't (at the time) been posted to in 9 months.
Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.
My question is: when you send emails like "it has come to our attention... fraudulent activity..." [1] [2] and confiscate $30,000+ earnings by shutting down long-standing AdSense accounts, will you do the same to the entire Gmail accounts, or just to the money transferring functionality? One would have to be a fool to use this, knowing Google's arrogant heavy-handed history of dealing with AdSense publishers (and an…
Earlier quoted context omitted.
That didn't stop them from rolling out Google Checkout with any (human) customer service, as I painfully discovered :( Google seem allergic to phone or email contact with users.
How true is this still? Google Checkout was rolled out ages ago (in tech years). The Google today is quite different. I have been reading about "poor Google customer service" for years, almost like it's a running joke of anecdotes. Years ago it may have made sense, but today Google has Android/Fiber/plethora of web services. I can't imagine they haven't clued in on customer service yet with all their paid services.
Google has strict rules, and sometimes makes mistakes, and doesn't have any way to sort out those mistakes. It sucks for those people. And since those people are (by definition) the kind of people with websites you do hear about it quite often.
Having said that, you do sometimes hear about people with large numbers of adsense viewers being called (real telephone call!) by Googlers offering advice about better results.
And you hear from people with adword accounts that they get to speak to real people.
I don't know any numbers, but I bet Google has a lot of people wanting to contact them.
I can't believe how Paypal isn't out of business. With their poor service, dire fees and all. It's become a very poor service. It's a massive market. Google has hit a jackpot there. I salute then.
PayPal is global, for one, and they have reputable foundation. They have brand recognition too. You and me know about Stripe/Google Wallet/Amazon Payments/Dwolla/etc. but does John Doe from Craigslist/Ebay/"Mom & Pop shop" know about them?
Paypal's era is coming to an end, it was just a matter of time who would have claimed it. Luckily, it was Google rather than Facebook.
Earlier quoted context omitted.
No - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.
How does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.
I've had nothing but excellent (less then 6 hour) response times from Stripe.
Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.
Earlier quoted context omitted.
How does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.
That depends what the question was. I've had nothing but excellent (less then 6 hour) response times from Stripe.
I think this is going to be really big. But it might require actual customer service; that must have made them think twice.
On my web site users have choices to pay directly (Stripe), PayPal and Google Wallet.
New users virtually never use Google Wallet (former Google Checkout).
The biggest problem with Venmo was users. Only my close group of friends has Venmo but with co-workers or strangers we have to resort to cash and bill splits.
Pretty much everyone I know has Gmail. Google just made Venmo obsolete.