You should integrate with Analytics.js...
Show HN: Heap is a new approach to analytics. Just capture everything
111–120 of 213 posts
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#112What happens if I'm a smallish site and suddenly get slashdotted / DDoSed? Will I be charged thousand dollars? Is there a way to cap monthly costs?
With the current model, your charges would spike. Which is bad.
But we plan to offer caps and the option to auto-sample if you exceed your tier.
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#113Welcome to the blacklist. I, for one, very much object to all my clicks and "activity" on a page being captured and streamed down some black hole for god knows what purposes. Not to worry though - you are in a good company with all other analytics services out there. The only difference is that you are far more open (and proud?) about how obscenely intrusive your service is, so you get an honorary 2nd spot, right aft…
I don't mean this to sound as snarky or mean as it probably will. I'm truly interested in your answer. Why should you have the choice to object? What is obscenely intrusive about tracking how you use an application you (may or may not) pay for? I don't see why anyone would have any reasonable expectation of privacy when they're using a service online. Note I am only referring to analytics contained on a single domain…
> Why should you have the choice to object?
What? Are you asking me to justify having an option of being able to object? That's a bit too meta, with today being Friday and all.
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#114What happens if I'm a smallish site and suddenly get slashdotted / DDoSed? Will I be charged thousand dollars? Is there a way to cap monthly costs?
Would also like to know this.
Also, I assume anonymous visitors are also users?
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#115Earlier quoted context omitted.
Definitely - we offer a one month free trial of the lowest tier plan (2500 users/month).
I know you're reworking the pricing page as you said but you may want to consider doing what a lot of email service providers do and list the per-user price in tiers. Something like * Users 1-2,500: $0.01/user * Users 2,501-20,000: $0.0625/user * Users 20,001-80,000: $0.0583/user might be a tad more intuitive, especially if you listed the top-end price along with that.
This is interesting. Our naive thinking was "fewer numbers" implies "easier comprehensibility", but I don't think the pricing was quite as understandable as we would've hoped. I like your suggestion a lot.
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#116Earlier quoted context omitted.
Definitely - we offer a one month free trial of the lowest tier plan (2500 users/month).
I would highly advise you to rethink that. What if we're a larger site? To be honest, your pricing is way out of our ballpark anyway (We're a smallish daily newspaper, ~300k uniques/monthly), there's no way I'd ever get approval for $20k/yr for analytics, no matter how cool, and I'd never get approval to spend $1k+ just to try it. For orgs like us, your pricing seems rather brutal, as we're probably much lower in pag…
In the same boat as this guy. High anonymous visitor count, but would like to graph it, but pricing is not gonna make it possible.
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#117What happens if I'm a smallish site and suddenly get slashdotted / DDoSed? Will I be charged thousand dollars? Is there a way to cap monthly costs?
With the current model, your charges would spike. Which is bad. But we plan to offer caps and the option to auto-sample if you exceed your tier.
Your target market is also probably familiar with http://en.wikipedia.org/wiki/Burstable_billing
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#118Re: Show HN: Heap is a new approach to analytics. Just capture everything
#119First: The service sounds great. Something I would sign up for. But I don't really get the pricing structure: What if I have less then 2500 unique users/month? Do I pay $25? Is it free? If it's $25 what then if I have more than 2500 but less than 20000 users? Is it $150 then?
Right now the way we price is pro-rate it for people who are between tiers. For example, if you have 3000 uniques per month, then you'll pay $28.75 ($25 for the first 2500 users, and then $3.75 pro-rated for 500 additional users on the next tier). If you have below 2500 users, you just pay for the portion of that $25 that you use (a site with 1000 users would pay $10). We're updating our pricing page to clarify this.
I would love to see prepay/caps implemented in a similar way. I give you $50 for the equivalent number of users, you stop serving me after that is exhausted. I can then chose to replenish today, tomorrow, next week or never.
Re: Show HN: Heap is a new approach to analytics. Just capture everything
#120Earlier quoted context omitted.
No, it's not perfectly fine. It's terrible and takes a good amount of extra work to get working for any mildly complex website. Around here IE8 is at < 7% market share; if your product is slightly related to tech that's more like 0%.
I spend more time fixing issues in IE10, Opera, and the WebKit family then I do fixing IE8. Sure it doesn't support a lot of HTML5/CSS3. But if you build a site using 100% HTML5/CSS3 then why do you even care what it looks like in anything but WebKit. Why spend 15 hours getting it to work in IE8. Let IE8 look like IE8, and the rest look like the rest. That's how it's suppose to be done. IE8 is old, if you want to sup…
That's the point. IE8 is old, and not 'perfectly fine' if you're creating a web-based product and not just looking for rounded corners. It was great after living with IE6, but we moved on. Even Google has dropped support for IE8 in most apps.