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Show HN: Heap is a new approach to analytics. Just capture everything

heapanalytics.com

81–90 of 213 posts

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#81
post #56

Anyone know of a decent user-tracking / analytics package that isn't SaaS? And isn't log-based, like Urchin (which I just discovered is yet another victim of Googlicide[1])? My app is in dire need of user-tracking and analytics, but it's a self-hosted application and many of my clients run it on LAN segments that don't have WAN connectivity. 1. https://www.google.com/urchin/

Piwik (http://piwik.org/ , GPL 3, PHP-based) is perhaps the best analytics solution that you can host on your own.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#82

Awesome idea to help make capturing data more easy, but how will you deal with the problem of the curse of dimensionality? As you start to capture more variables you data begins to appear far apart leading to less meaningful results. Also, while 'capturing everything' sounds like an awesome idea it can lead to worse performance if you don't take into account that your data now has more variables that can each introdu…

The thing about the curse of dimensionality is that it only really kicks into play when you try to put every variable into a model (or when you have low n relative to p, generally). If you restrict yourself to analysing events that you actually care about, its much less of an issue.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#83
post #22

Earlier quoted context omitted.

IE8 is a complete mess in comparison to modern browsers. To support IE8 you often have to go through a lot of extra work after the site works in modern browsers to get it functional even if your not doing something particularly complex. At the very least its often a whole bunch of different CSS / replacing CSS with images to get the rendering to look decent. In addition a lot of 'Show HN' posts tend to use 'cool new…

IE8 is perfectly fine, and also somewhere between 20-30% of your users. If you have an analytics software that doesn't work in IE8. You lost analytics for 20-30% of your users. And since array.prototype.slice.call is not supported in IE8, this analytics software is about 80-70% useful. And maybe even less if you have a large IE clientele. Seems strange to me that one would limit themselves that much.

I don't understand the comment about Array.prototype.slice.call. I only see them using it to convert arguments to an array which works fine in IE8.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#84
post #57
post #53

I imagine that your event feed is going to get pretty unwieldy if you have a thousand events named like the following: div.star.empty button.btn.btn-primary button#nodisturb.muted a.bold-text.text Do you have any ideas how you are going to overcome this? It seems unintuitive.

Very keen observation. There are a number of ways to solve this problem. Machine learning helps (there are a few simple heuristics we currently use to sort the Event Feed). But the right interface for defining events helps even more. Sorry for the frustratingly mum response.

What if you tracked the event's parents, e.g. button <- div <- .sidebar <- body, etc.? When presenting the events to the user, you could hide generic parents like 'div' and only show interesting parents with ids or classes. To search through events, perhaps the user could use css selector syntax in addition to the current UI you have.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#85

Earlier quoted context omitted.

IE8 is perfectly fine, and also somewhere between 20-30% of your users. If you have an analytics software that doesn't work in IE8. You lost analytics for 20-30% of your users. And since array.prototype.slice.call is not supported in IE8, this analytics software is about 80-70% useful. And maybe even less if you have a large IE clientele. Seems strange to me that one would limit themselves that much.

No, it's not perfectly fine. It's terrible and takes a good amount of extra work to get working for any mildly complex website. Around here IE8 is at < 7% market share; if your product is slightly related to tech that's more like 0%.

I spend more time fixing issues in IE10, Opera, and the WebKit family then I do fixing IE8.

Sure it doesn't support a lot of HTML5/CSS3. But if you build a site using 100% HTML5/CSS3 then why do you even care what it looks like in anything but WebKit. Why spend 15 hours getting it to work in IE8. Let IE8 look like IE8, and the rest look like the rest. That's how it's suppose to be done.

IE8 is old, if you want to support it. You use older technologies. That's the point. If you want to use the newest and greatest you lose old support.

But to call it terrible is wrong, it is/was a solid browser.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#86

Poor man's analytics: events, client side, server side, whatever. Set up a separate DB with one big table, many columns for properties. One server call to write an event (a row), one ajax call to write from the client, throw it wherever you need. A bit of good old simple SQL for queries and reporting, and you are done.

Then you have a lot of form data including passwords in your poor-manDB

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#87

Welcome to the blacklist. I, for one, very much object to all my clicks and "activity" on a page being captured and streamed down some black hole for god knows what purposes. Not to worry though - you are in a good company with all other analytics services out there. The only difference is that you are far more open (and proud?) about how obscenely intrusive your service is, so you get an honorary 2nd spot, right aft…

It was nice of them to post a list of customers so I know which web services to avoid. Now I have another reason to recommend against Posthaven.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#88
post #46
post #44

Windows user here. The fonts on your site do not render well on Windows machines. I see an increasing number of sites using embedded fonts that, for whatever reason, render poorly on Windows. Please cross-platform test your sites. http://d.pr/i/T7Wq Chrome 25 http://d.pr/i/p0AO Firefox 19

Thanks for the heads-up, we'll fix this asap. We've run into this issue before, and it seems to have something to do with the font's Unicode values being "out of range" on Windows, whatever that means.

FWIW, I've worked on projects where we "blacklist" embedded fonts on certain combinations of OS+Browser -- particularly chrome on older versions of windows.

Based on the user string, we would serve up a version of the HTML that didn't request the embedded font, and then those users would see Arial instead of, for example, Proxima Nova.

Super-annoying to have to deal with. But it works.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#90
post #79
post #69

Earlier quoted context omitted.

I would highly advise you to rethink that. What if we're a larger site? To be honest, your pricing is way out of our ballpark anyway (We're a smallish daily newspaper, ~300k uniques/monthly), there's no way I'd ever get approval for $20k/yr for analytics, no matter how cool, and I'd never get approval to spend $1k+ just to try it. For orgs like us, your pricing seems rather brutal, as we're probably much lower in pag…

Feel free to reach us at sales@heapanalytics.com. We'd love to talk about fair pricing, and we certainly need more data points to evaluate what that fair pricing is.

Do you feel there's scope for pricing coming down a lot? I'm in a similar boat to TylerE: around a million monthly uniques, but in publishing, so there's really no way to justify $4k/month for Analytics when stuff like Google's already exists. 10% of that might be justifiable, but even then it's not a no-brainer.
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