This is a tangent, but are domains really considered "private property"?
Are there other types of property where ownership can expire?
GoDaddy deletes my domains and charges me to restore them
91–100 of 128 posts
Re: GoDaddy deletes my domains and charges me to restore them
#92GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course). As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or a…
Registrar here (Misk.com). Wanted to share some information on the restore fees discussion. Yes, registries charge hefty restore fees. Using .com as an example (since it can be different for each extension), there is a renewal grace period that can last up to 45 days (we delete at 40 days). Once the name is deleted, the name goes into redemption for 30 days after that. This is where the high fees are hit due to the registry. The thing to note is that some registrars no longer delete names after the renewal grace period ends and pass the name into an auction system. Hence the name never goes into the real redemption period. In those cases the name is still in the renewal grace period and charging higher redemption fees is a business decision by that company. You can tell if this is the case if after a registrar's redemption period, anything happens to the name except becoming available to register by the public (after a 5 day pending delete at the registry). The real redemption period is 30 days and is reflected in the whois record. Domains should still be renewed before expiration since things could change at any level and there is no reason to risk it.
Here are the expiration policies I could find for GoDaddy, Namecheap, and Misk.com (us):
http://support.godaddy.com/help/article/608/what-is-your-pro...
http://www.namecheap.com/support/knowledgebase/article.aspx/...
Re: GoDaddy deletes my domains and charges me to restore them
#93Registrar here. In other words competitor to Godaddy. Not enough info in this story to call out godaddy on this. Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't…
What about the security angle? The registrar should log these transactions with the IP address and probably the UA string so they can tell the customer what computer they were using when they did it. And if it wasn't them, then investigate how their password was stolen or security was breached. Does your registrar log information like this?
Of course we log it and I'm sure godaddy does also. The CSR dealt with simply didn't have access to the info.
Re: GoDaddy deletes my domains and charges me to restore them
#94This reminds me of that guy lamenting over staying with Yahoo as a domain registrar. Since the writer was a techie in Silicon Valley, I don't pity him. GoDaddy being a crappy domain registrar has been known for years now. It's not some new secret, nor is it super expensive just to transfer your domains before they expire (if you really value them that much - I've transferred domains where I still had five years left). Since he mentions trying to transfer his domain to namecheap, I feel that the writer is really just a victim of a combination of both laziness and being too cheap. Still, I'm glad someone is still relaying the warning about GoDaddy.
> I cannot believe that this day and age, someone could be so cheap with their own long term customers.
There's a reason GoDaddy offers the cheapest deals.
Re: GoDaddy deletes my domains and charges me to restore them
#95GoDaddy employee here. I don't work on the shopping cart, but I can say that we're under "new management" (new CEO started in January) and there's currently a huge push to completely revamp the GoDaddy homepage as well as the shopping cart and other pages. Management is under no illusions that the old/current system is far too convoluted so the company is pushing through some pretty dramatic changes. Unfortunately, t…
(I own a registrar)
"As far as this particular incident, I can also confirm that if you have auto-renewal turned off, when the domain expires there's a cost to GoDaddy to get that domain back."
Specifically "when a domain expires".
A deletion and an expiration are two different things.
A domain name (with respect to .com .net .org .info) is automatically renewed at the registry level (Verisign/Afilias/PIR) upon "expiration". The registrar (godaddy) then has to issue an explicit "delete" command in order to get the money that they automatically pay (and have to have in an account at the registries) to credit their account. And they have 45 days to do so. After that they are out the money that it costs them for the domain.
Consequently the following is true:
1) When a domain expires there is no cost to godaddy to get the domain back.
2) When a domain is deleted (and goes into "redemption") there is a cost to godaddy to get the domain back.
3) Godaddy doesn't need to delete the domain (and save the reg fee ) until 45 days past "expiration". As a matter of course most registrars (including us) don't wait until the last minute (system glitch might cause not deleting domains that customer didn't pay for).
4) If "auto renewal" is "turned off" I don't see what that has to do with the time/date the domain is deleted at all. That's just a method of payment.
Re: GoDaddy deletes my domains and charges me to restore them
#96Earlier quoted context omitted.
"Fortunately there's an ICANN renewal grace period" Renewal grace period isn't an ICANN thing it's a registrar thing. We're a registrar. ICANN doesn't specify what we give as a grace period at all at least in terms of anything that would cause a violation in our contract. They do ask us to specify the days that we will allow in a grace period but I've never seen any feedback at all as far as any restraints on what th…
I might be wrong ( since you are a registrar ) I accidentally let my domain name expire. How do I get it back? You may be able to get it back for 30 days after it has been deleted by the registrar. This period is called the Redemption Grace Period. Only your original registrar can perform this service. The registrar is allowed to charge you a fee to restore your name during the Redemption Grace Period. https://www.ic…
We are talking about two different things.
You are referring to "redemption" and I am referring to a grace period.
Redemption comes after the domain is deleted which is after a any grace period.
Re: GoDaddy deletes my domains and charges me to restore them
#97Earlier quoted context omitted.
Could we be constructive and maybe name some GOOD domain registrars - so that if people read this and are on GoDaddy they could move? I've heard good things about "namecheap."
I am using namecheap for 5-6 years now (can't remember for how long). I never had to do anything except manually renew the domain I needed. I also set myself in a mission to 'help' people who need help with setting up their DNS and uses Godaddy to transfer them to Namecheap first before helping out - simply because I wouldn't want to deal with Godaddy horrible UI. To date I think I've been able to move about 100 doma…
I also use namecheap, they're great. One thing I like about them compared to GoDaddy, which I used to use, is that the control panel for a domain is tiny yet does everything I need. The number of different control panels, all of which took forever to load and were horrible to use and navigate, is one of the reasons I no longer use GoDaddy.
Re: GoDaddy deletes my domains and charges me to restore them
#98I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?
Not that I disagree with your point, but GoDaddy ran a lot of tests and the ads with scantily clad women put in seemingly compromising positions or being taken advantage of returned the most money in sales. So it's not like they're just doing it for fun; it's all business.
But yeah - don't use GoDaddy. (edited for clarity, I hope)
Re: GoDaddy deletes my domains and charges me to restore them
#99I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?
Not that I disagree with your point, but GoDaddy ran a lot of tests and the ads with scantily clad women put in seemingly compromising positions or being taken advantage of returned the most money in sales. So it's not like they're just doing it for fun; it's all business. But yeah - don't use GoDaddy. (edited for clarity, I hope)
It isn't the scantily clad women necessarily it is that they are really the only registrar people can think of when they want to get their own domain because godaddy is the only domain registrar that advertises on tv.
Re: GoDaddy deletes my domains and charges me to restore them
#100I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?
While I agree with this sentiment and had a similar reaction ("doesn't everyone know GoDaddy are scumbags?"), I upvoted this article. We need to scream this from the rooftops, get stories like this spread far and wide. Until GoDaddy goes out of business, everyone needs to be made painfully aware of how dangerous it is to be their customer.