I've never spent money with GoDaddy (and never will), but everyone I know who has done business with them has gone on to regret it.
GoDaddy deletes my domains and charges me to restore them
31–40 of 128 posts
Re: GoDaddy deletes my domains and charges me to restore them
#32Use a registrar that isn't run by assholes:
Name.com, Gandi.net, Namecheap.com
Re: GoDaddy deletes my domains and charges me to restore them
#33Registrar here. In other words competitor to Godaddy.
Not enough info in this story to call out godaddy on this.
Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't expired. Very hard to believe that godaddy would delete a domain unless explicitly told to do so. Hard to believe that a system that manages so many millions of domains did that either.
Generally Godaddy's TOS should spell out exactly when they delete a domain that hasn't been paid for. Usually there is almost always a grace period.
Regardless of what is being related here I wouldn't say from reading there is any reason godaddy decided to delete the domains if they weren't already passed expiration.
I think what happened here is a story is being related based on talking to someone at godaddy that doesn't understand what is going on with their deletion process. (That's the crime here a bad CSR is the story). That we do run into plenty.
Re: GoDaddy deletes my domains and charges me to restore them
#34I've used everyone from 1and1, GoDaddy, NetworkSolutions, and eNom as registrars. Most of these guys have cluttered slow interfaces which are painful to use. I've most recently become a fan of Hover.com ( https://hover.com/hH8tN94H ). NameCheap.com, Name.com, and Gandi.net are also decent alternatives.
Was the affiliate link really necessary?
Re: GoDaddy deletes my domains and charges me to restore them
#35I once lost a domain for clicking by accident the 'delete' button. I sent them an email asking then to undelete the domain since it was an accident, got no response. I don't know why a feature to delete your domain was so easily accessible.
Re: GoDaddy deletes my domains and charges me to restore them
#36GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course). As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or a…
GoDaddy do all kinds of things you wouldn't expect, and often they're just one of many frequent snafus. I had a domain go dead for months because they weren't pushing changes to the underlying registry, and they had no idea what was going on. They didn't fix the issue until I'd called dozens of times. Their staff are poorly trained and it appears as though they're prone to lying to get people with complex issues off the phone as quickly as possible.
They're a horrific company and you'd be surprised how badly things can go wrong and how little recourse you have.
Re: GoDaddy deletes my domains and charges me to restore them
#37I've used everyone from 1and1, GoDaddy, NetworkSolutions, and eNom as registrars. Most of these guys have cluttered slow interfaces which are painful to use. I've most recently become a fan of Hover.com ( https://hover.com/hH8tN94H ). NameCheap.com, Name.com, and Gandi.net are also decent alternatives.
I wish they supported .io domains!
Re: GoDaddy deletes my domains and charges me to restore them
#38Last weekend my domain was up for auto-renewal with GoDaddy but my credit card had expired so they switched the domain over to a GoDaddy landing page. I wasn't exactly pleased to see my blog replaced with ads. Fortunately there's an ICANN renewal grace period, so I didn't lose the domain and was able to switch it over to Namecheap.
"Fortunately there's an ICANN renewal grace period"
Renewal grace period isn't an ICANN thing it's a registrar thing. We're a registrar. ICANN doesn't specify what we give as a grace period at all at least in terms of anything that would cause a violation in our contract. They do ask us to specify the days that we will allow in a grace period but I've never seen any feedback at all as far as any restraints on what that time period should be.
Re: GoDaddy deletes my domains and charges me to restore them
#39I've used everyone from 1and1, GoDaddy, NetworkSolutions, and eNom as registrars. Most of these guys have cluttered slow interfaces which are painful to use. I've most recently become a fan of Hover.com ( https://hover.com/hH8tN94H ). NameCheap.com, Name.com, and Gandi.net are also decent alternatives.
I wish they supported .io domains!
I recommend iwantmyname.com
They're on HN, and have good support. Have several .io through them.
Re: GoDaddy deletes my domains and charges me to restore them
#40Registrar here. In other words competitor to Godaddy. Not enough info in this story to call out godaddy on this. Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't…
I paid to renew the domain $29.00 since it was a .co domain.
GoDaddy deleted the domain AFTER the renewal was done, simply because I removed the credit card information from them so that I can manually renew the credit card.
Also - the $29 was charged, domain was renewed..and then cancelled 2 days later without permission. Sounds weird..more coming up.
Godaddy didn't really refund but kept the money even after I supposedly have cancelled all the domains in their account..