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GoDaddy deletes my domains and charges me to restore them

asifali.me

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Re: GoDaddy deletes my domains and charges me to restore them

#41

Post by azifali »

kintamanimatt wrote: post #30
mmanfrin wrote: post #26

I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?

You're not being callous at all. There are some companies that are known to frequently mistreat customers and have harmful policies. Any halfway savvy user (which OP appears to be) should know this and it's unfortunate when they get burned. It's even more unfortunate when a less technically literate person gets screwed by GoDaddy. Having said this, I'm super happy OP wrote this. We should not forget that yesterday's…

I tried to unlock and transfer the domain first..see the note at the bottom..

Since it was going to take a while (couple of days) and since the domain was going to expire in two days..I decided to renew the domain anyway with godaddy.com to try transfer it later.

Re: GoDaddy deletes my domains and charges me to restore them

#43

Post by azifali »

treitnauer wrote: post #17

GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course). As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or a…

I cannot believe it is the registry issue because

a) I renewed the domain before expiry. Before that I had unlocked it for transfer but did not complete it since I realized that this might take a couple of days

b) Godaddy charged me for the domain renewal which effectively confirmed me as the owner for another year.

c) After 2 days, godaddy abruptly cancels the domain and transfers it to the registry even though my ownership is confirmed for the next one year.

It doesn't sound like any body else is here to blame except Godaddy.

From what I understand, they either

a) Did this because I initiated the transfer or b) I removed all credit cards from the system because I did not want renewals to happen without notice.

Re: GoDaddy deletes my domains and charges me to restore them

#44

Post by kintamanimatt »

azifali wrote: post #41
kintamanimatt wrote: post #30

Earlier quoted context omitted.

You're not being callous at all. There are some companies that are known to frequently mistreat customers and have harmful policies. Any halfway savvy user (which OP appears to be) should know this and it's unfortunate when they get burned. It's even more unfortunate when a less technically literate person gets screwed by GoDaddy. Having said this, I'm super happy OP wrote this. We should not forget that yesterday's…

I tried to unlock and transfer the domain first..see the note at the bottom.. Since it was going to take a while (couple of days) and since the domain was going to expire in two days..I decided to renew the domain anyway with godaddy.com to try transfer it later.

This should have been fine and unsurprisingly, GoDaddy appears to be at fault.

I hope you never give them a penny ever again and fingers crossed I can toast to GoDaddy losing another customer!

Re: GoDaddy deletes my domains and charges me to restore them

#45

Post by robert-wallis »

larrys wrote: post #33

Registrar here. In other words competitor to Godaddy. Not enough info in this story to call out godaddy on this. Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't…

What about the security angle? The registrar should log these transactions with the IP address and probably the UA string so they can tell the customer what computer they were using when they did it. And if it wasn't them, then investigate how their password was stolen or security was breached.

Does your registrar log information like this?

Re: GoDaddy deletes my domains and charges me to restore them

#46

Post by treitnauer »

azifali wrote: post #43
treitnauer wrote: post #17

GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course). As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or a…

I cannot believe it is the registry issue because a) I renewed the domain before expiry. Before that I had unlocked it for transfer but did not complete it since I realized that this might take a couple of days b) Godaddy charged me for the domain renewal which effectively confirmed me as the owner for another year. c) After 2 days, godaddy abruptly cancels the domain and transfers it to the registry even though my o…

Just saying that GoDaddy can't do anything about the restore fees imposed by the registries. If they screwed up it should be carried out at the firm's expense but I highly doubt they would delete a domain without being explicitly told so.

Re: GoDaddy deletes my domains and charges me to restore them

#47

Post by vidyesh »

This is unique, usually GoDaddy by default makes the payment recurring without your permission. I was forced to stay another year just because at the time of registering one of the domains with them, they had made it as a recurring payment in my PayPal.

Ofcourse, I learned my lesson the 2nd year when everything got auto renewed ( with the unwanted extra perks ) so as soon as that happened I removed GoDaddy from my PayPal Subscriptions list. And tried to move out quickly from there.

But generally even after expiry you have the 30 days of grace period and during that period its still is yours. Happened to one of my domains at namecheap, I missed the renewal date and it went into the grace period but I was able to renew it in that grace period without any difficulty.

I hope you get your issue resolved efficiently.

Re: GoDaddy deletes my domains and charges me to restore them

#49

Post by vidyesh »

larrys wrote: post #38
kens wrote: post #29

Last weekend my domain was up for auto-renewal with GoDaddy but my credit card had expired so they switched the domain over to a GoDaddy landing page. I wasn't exactly pleased to see my blog replaced with ads. Fortunately there's an ICANN renewal grace period, so I didn't lose the domain and was able to switch it over to Namecheap.

"Fortunately there's an ICANN renewal grace period" Renewal grace period isn't an ICANN thing it's a registrar thing. We're a registrar. ICANN doesn't specify what we give as a grace period at all at least in terms of anything that would cause a violation in our contract. They do ask us to specify the days that we will allow in a grace period but I've never seen any feedback at all as far as any restraints on what th…

I might be wrong ( since you are a registrar )

I accidentally let my domain name expire. How do I get it back?

You may be able to get it back for 30 days after it has been deleted by the registrar. This period is called the Redemption Grace Period. Only your original registrar can perform this service. The registrar is allowed to charge you a fee to restore your name during the Redemption Grace Period.

https://www.icann.org/en/resources/compliance/faqs

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