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It would be great and funny to have access to the internal presentation about why they needed to pursue that and all the benefits. That kind of business decks are always so plastered with wishful thinking that really makes me wonder how business people can keep deceiving themselves like that in every single company they work.
They are a public company and the strategy was very VERY public. You can listen to the earnings calls. It's not like they wanted to hide it. It actually went EXTREMLY well for a year or so. I agree that it was a bad decision, but the logic wasn't stupid. Just a misunderstanding of what made the company valuable. I always wonder why the monday morning quarterbacks who think these are such obvious choices in the moment…
I totally see why they thought the strategy was a hit but hindsight is 20/20 and it seems now that this was a correlation and causation mixup. They should have been asking why they were losing mindshare to their competition instead of asking how they could wring more profit out of the same customer base.