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Flights cancelled at UK airports due to ATC issue

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Re: Flights cancelled at UK airports due to ATC issue

#52

IT sector in the UK is bargain basement. Most competent people left for countries where their talents are valued or retired.

It's fine for fintech etc, but air traffic control software yes I imagine not so much.

Likely either outsourced or done by people who are comically underpaid considering how important it is

Re: Flights cancelled at UK airports due to ATC issue

#54
post #6

Earlier quoted context omitted.

My wife is currently at Gatwick, supposed to have taken off 2 hours ago, but no update.... The frustrating thing is the complete lack of information. I cannot comprehend how nobody knows what the situation is. I mean, is aircraft on the tarmac yet? Has it left it's previous destination yet? etc. Worst part is, likely no compensation as it isn't the airlines "fault".

Why the use of scare quotes? It's not their fault. The airline arranged for flight crew, had the plane available, yet something outside of their control is preventing them from doing the deed. It's no different to the airline if a sudden bit of weather came along preventing the flight from taking off.

Because nobody in this situation is accountable. I agree the airline may not be to blame for the cause, but SOMEONE is... but NATS do not carry the same responsibility.

It blows my mind that consumers have lots of protection from the airline, but we have no protection from ATC failures.

As it happens, flight just got cancelled.. so airline is responsible for hotel and rebook. Which is also unfair on them.

Re: Flights cancelled at UK airports due to ATC issue

#57

Earlier quoted context omitted.

In the past year, I've flown for vacation twice, with delays on one leg of each. First one, United flight from IAD to SJU, 4-5 hour delay, mechanical issue, with updates from the gate agent every 45 minutes or so, basically keeping us well apprised of the status of our plane (and when that plane was no longer viable, of the replacement plane and then replacement crew). "Flight crew saw a warning light and needs to ta…

You really only know for sure when the captain walks up the jet way and tells the assembled passengers him/her self.

That's fair, but the United announcements had enough detail and were timed with obvious crew movement (flight, gate, mechanical), so all seemed plausible enough. Maybe they were just blowing smoke up our collective ass, but a few details make a difference (for me, at least).

Re: Flights cancelled at UK airports due to ATC issue

#58

Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not. "We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-mus…

What do you want them to say? It's an ATC issue. The airline don't know when it'll be fixed and can't do much until it is.

Re: Flights cancelled at UK airports due to ATC issue

#60

IT sector in the UK is bargain basement. Most competent people left for countries where their talents are valued or retired.

It's fine for fintech etc, but air traffic control software yes I imagine not so much. Likely either outsourced or done by people who are comically underpaid considering how important it is

It's also huge amounts of code for very old standards
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