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Flights cancelled at UK airports due to ATC issue

bbc.com

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Re: Flights cancelled at UK airports due to ATC issue

#11

Post by colechristensen »

doublerabbit wrote: post #3

Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not. "We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-mus…

People will be angry regardless of what they say, some if they say they're sorry, some if they don't say they're sorry. Regardless of what they say, some set of people or another is going to come out and be angry about it.

What do you hope to accomplish with the phone call?

Failures happen, does it make a difference if there's someone in charge feeling a strong emotion about it? Do the call center staff have to feel genuine guilt as if their mediocre job somehow made them personally responsible?

Being angry is just as useless as faking being sorry, all they're doing is acknowledging a screwup in an automated message. Give them a break.

Re: Flights cancelled at UK airports due to ATC issue

#13

Post by Betelbuddy »

8by3 wrote: post #7
dtf wrote: post #2

NATS - the same system that crashed in August 2023 [1] due to an id clash, causing 2000 flights to be cancelled and days of chaos. [1] https://news.ycombinator.com/item?id=37461695

I briefly thought you meant the issue was NATS - https://docs.nats.io/learn/core-nats

Its normally always DNS (Departures Now Stalled)

Re: Flights cancelled at UK airports due to ATC issue

#15

Post by lbriner »

colechristensen wrote: post #11
doublerabbit wrote: post #3

Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not. "We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-mus…

People will be angry regardless of what they say, some if they say they're sorry, some if they don't say they're sorry. Regardless of what they say, some set of people or another is going to come out and be angry about it. What do you hope to accomplish with the phone call? Failures happen, does it make a difference if there's someone in charge feeling a strong emotion about it? Do the call center staff have to feel…

I suspect there is a name for thinking that, "if I do something, it will get resolved quicker". Lots of us won't just sit there and wait for someone to come and tell us when it is fixed because we don't trust that other people also want to resolve the problem.

Re: Flights cancelled at UK airports due to ATC issue

#18

Post by mcmcmc »

doublerabbit wrote: post #3

Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not. "We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-mus…

Why wouldn’t they be sorry? It’s bad for them too

Re: Flights cancelled at UK airports due to ATC issue

#20

Post by ryandrake »

doublerabbit wrote: post #3

Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not. "We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-mus…

Whenever a company communicates how "sorry" they are, I can't help but think about South Park[1].

1: https://www.youtube.com/watch?v=9u0EL_u4nvw

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