How HN: Qisutu – an open-source, self-hosted ticketing and service desk • Hacker News Board

How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#1

Post by OFORK » Wed, Aug 26, 2026, 2:05 PM UTC

How HN: Qisutu – an open-source, self-hosted ticketing and service desk
github.com

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#2

Post by OFORK » Wed, Aug 26, 2026, 2:07 PM UTC

We developed Qisutu as a free and open-source ticketing and service desk platform for organizations that want to keep their support system and data on their own infrastructure.

It includes ticket management, customer and agent portals, automation, service and SLA management, reporting, a knowledge base, and an integrated CMDB. Qisutu supports eleven languages and is licensed under the GNU AGPLv3.

We would appreciate honest technical feedback, particularly regarding installation, usability, and the project documentation.

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#3

Post by EvanAnderson » Wed, Aug 26, 2026, 3:21 PM UTC

I'll check it out. An org I support recently went down the rabbit hole of looking for self-hosted ticketing for an IT service desk. Time accounting was a requirement and a deal-breaker with nearly every product they looked at, both free/open-source and commercial. (They ended up sticking with the Solar Winds Web Help Desk that they'd previously been using, even though the quality of the product seems to be diminishing.)

Edit: Oddly charming to see something Perl/CGI-based in 2026. Takes me back to the 90s.

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#4

Post by OFORK » Wed, Aug 26, 2026, 3:53 PM UTC

EvanAnderson wrote: post #3

I'll check it out. An org I support recently went down the rabbit hole of looking for self-hosted ticketing for an IT service desk. Time accounting was a requirement and a deal-breaker with nearly every product they looked at, both free/open-source and commercial. (They ended up sticking with the Solar Winds Web Help Desk that they'd previously been using, even though the quality of the product seems to be diminishin…

Thank you for the inforamtion and for the lovely note. Please feel free to let your prospective customers know that we can set up a test system for them and demonstrate all the features. support@qisutu.de

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#5

Post by slig » Wed, Aug 26, 2026, 4:28 PM UTC

Thanks for sharing! How is this better/different than Libredesk? [1]

[1]: https://github.com/abhinavxd/libredesk

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#6

Post by [deleted] » Wed, Aug 26, 2026, 4:34 PM UTC

[deleted]

Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk

#7

Post by OFORK » Wed, Aug 26, 2026, 4:34 PM UTC

slig wrote: post #5

Thanks for sharing! How is this better/different than Libredesk? [1] [1]: https://github.com/abhinavxd/libredesk

Thanks for pointing it out. I would not claim that Qisutu is better for every use case; the two projects have a different focus.

Libredesk appears to be primarily a modern customer-support platform built around a shared inbox, email and live chat. Qisutu is aimed more broadly at structured ticketing and IT service management, with separate customer and agent portals, configurable queues and workflows, service and SLA management, a knowledge base, reporting, process management and an integrated CMDB.

Qisutu also supports eleven interface languages and is designed for organizations that require extensive configuration and want to keep the complete system and data on their own infrastructure.

So for a team mainly looking for live chat and a modern shared inbox, Libredesk may be the better fit. For more complex helpdesk and IT service processes, Qisutu may be more suitable.