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No one-click unsubscribe? It's spam.

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Re: No one-click unsubscribe? It's spam.

#51

Post by eli »

greggman wrote: post #41

My pet peeve, companies that don't unsubscribe immediately. Apple for example says they'll unsubscribe you in 10 days. Given all the other things a company's systems can do immediately this one strikes me as spammy

Many companies say 10 days as a legal CYA (10 days is the limit imposed by CAN-SPAM Act). In practice, despite what they say, it's usually instant.

Re: No one-click unsubscribe? It's spam.

#52

Post by gknoy »

spenvo wrote: post #5

Linked-In has the spammiest email protocol out of any service I have ever used. Even after signing-in there is no one-click-to-unsubscribe button (they split it into about 12 scattered categories), and they create new categories periodically and opt you in to them. This is downright deceitful. Pro tip : change your email to one that you never use. It literally came down to doing this or deleting my Linked-in account-…

Change the email you use there to yourname+linkedin@gmail.com, and then filter it out. :)

Re: No one-click unsubscribe? It's spam.

#54

Post by binarymax »

This happened to me with TripIt. A colleague invited me and they started sending me spam without any action from myself, and it was to my corporate account without an easy spam button like yahoo mail or gmail. I couldn't unsubscribe without creating an account first. I ended up emailing their corporate address notifying them they were violating CAN-SPAM and they manually removed me, and a PR contact apologised. I advised them they should give non-users a way to unsubscribe. I'm not sure if they ended up following my advice. My colleagues are loyal users, but just because your users love you doesn't mean your non-users want your email.

Re: No one-click unsubscribe? It's spam.

#57

Post by cpursley »

binarymax wrote: post #54

This happened to me with TripIt. A colleague invited me and they started sending me spam without any action from myself, and it was to my corporate account without an easy spam button like yahoo mail or gmail. I couldn't unsubscribe without creating an account first. I ended up emailing their corporate address notifying them they were violating CAN-SPAM and they manually removed me, and a PR contact apologised. I adv…

TripIt is one of the offenders for certain. The network updates are obnoxious.

Re: No one-click unsubscribe? It's spam.

#58

Post by rvkennedy »

staunch wrote: post #16
lt wrote: post #7

It's in violation of the CAN-SPAM Act You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. http://business.ftc.gov/documents/bus61-can-spam-act-complia...

I would not interpret "visiting a single page" to mean one-click. Of course, I agree that one-click is the right way to do things.

I think "visiting a single page" means precisely one-click.

Because once click takes you to the page. Any further action, even while you're on that same page, is an additional requirement, which is disallowed.

Re: No one-click unsubscribe? It's spam.

#59

Post by michaelt »

jonathanmarcus wrote: post #47

Meetup.com and as a result the New York Tech Meetup are egregious offenders of not providing 1-click unsubscribe. They take it another step further and make it extremely difficult to unsubscribe on the website too.

Meetup.com also send out "A waitlist is available for [event]" e-mails - perhaps the most unhelpful e-mail possible, and as far as I can tell the only way to turn them off is to turn off everything.

Makes me thankful for gmail's filtering.

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