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No one-click unsubscribe? It's spam.

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No one-click unsubscribe? It's spam.

#1
Your marking emails might not have a one-click unsubscribe link but Gmail certainly has a one click spam button.

Two ways you can keep me as a subscriber:

1. Remind me what the hell it is your company does/sells in the first sentence. Between my signup and now, chances are about 95% that I forgot what I even signed up for.

2. Make it easy to unsubscribe. That means a very visible one-click link. Unsubscribing doesn't mean I'm no longer interested in your product. But making it difficult to unsubscribe says a lot about how I will be treated as your customer.

Go easy on the HTML / CSS / Images.

Re: No one-click unsubscribe? It's spam.

#5
Linked-In has the spammiest email protocol out of any service I have ever used. Even after signing-in there is no one-click-to-unsubscribe button (they split it into about 12 scattered categories), and they create new categories periodically and opt you in to them. This is downright deceitful. Pro tip: change your email to one that you never use. It literally came down to doing this or deleting my Linked-in account--unfathomable to me. Also: no more f@#$!ng emails at 4 in the morning. This seems like a jackpot CAN-SPAM class action suit.

@easternmonk: That's the thing -- I did mark them as spam in GMail. I assumed it would block future emails from Linked-in but not the case. ... Somehow they continued to come in.

@sehugg: That too! I complained about their this on Facebook and I had friends (yes, plural) who had deleted their account because of the spam and yet were still receiving it. Unbelievable

Re: No one-click unsubscribe? It's spam.

#6
I agree.

The other day I had to unsubscribe out of two Yahoo! Japan newsletters that suddenly started to arrive (for two different accounts I've apparently made years before).

To unsubscribe I had to login to both. And for one I didn't even remember the password. Overall it took me half an hour to unsubscribe.

Also if I can't unsubscribe it goes to spam.

Re: No one-click unsubscribe? It's spam.

#7
It's in violation of the CAN-SPAM Act

    You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request.
http://business.ftc.gov/documents/bus61-can-spam-act-complia...

Re: No one-click unsubscribe? It's spam.

#8

I'd like to add: 3. I shouldn't have to sign in to unsubscribe. 4. Don't auto-subscribe me to new notification types. (We're ALL looking at YOU LinkedIn.)

Twitter has been doing #4 aggressively as well, which is a bit disappointing, since somehow I assumed they were better about netiquette than LinkedIn is.

Re: No one-click unsubscribe? It's spam.

#9
Also a good reason to test your emails in different systems - Gmail often snips emails I receive, meaning the Unsubscribe link at the bottom is cut off. I'll bet that leads to increased spam reports.

Aweber had an article last week suggesting you put an Unsub link at the top of your emails as well. I haven't had the guts to do that for my template (EveryDayDreamHoliday) but as a consumer I like the idea.

Re: No one-click unsubscribe? It's spam.

#10
I have one-click no-login unsubscribe button at the bottom of all my emails. To even get an email you have to explicitly subscribe to something. (This is not a mailing list but notification system.) Yet I still get about 1 spam report a day.

I am tempted to just deactivate anyone's account that reports as spam. Is there something else I'm missing?

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