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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#111

Post by wraptile »

amiga386 wrote: post #97
wraptile wrote: post #85

Earlier quoted context omitted.

[flagged]

Actually, it's an apt label because the machine looms were brought in by factory owners so they could employ less skilled operators who commanded a much lower wage, and the factory owners pocketed the difference. Skilled weavers were up in arms and smashed the machines. Today, the purpose of AI is not to get a machine to do your job, it's to look good enough to persuade your boss to sack you and split your salary bet…

> Skilled weavers were up in arms and smashed the machines.

And how did that work out of them? People conveniently ignore that part of history which seems to clearly indicate that outright destruction rarely leads to progress. With AI, I'd argue that we have much more opportunity to steer than to destroy, and the latter is not even a viable option so - why even entertain it at all? It's just raging for raging sake.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#112

Post by embedding-shape »

dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

> I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet whizzed over them and hit the opposite wall.

Given you lived there for years, like how do you do that, staying there for so long? I'd avoid a place like that if I even thought stuff like that was going on there in the first place, but if I ever ended up in a place like that anyway, one instance of that happening would make me leave and move away from there immediately, anything is better than experiencing stuff like that even once, even less twice or more.

There lives a ton of people in New Orleans, I'm guessing most of them are also as jaded/used to it as you? It's really hard for me to comprehend how so many people just get used to such constant needless violence around them, it sounds like a war zone to me, and people just... go to work and live a generally happy life while that just happens often? It's so foreign to me, and you write so casually about it, and people stay there?!

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#113

Post by vitorfblima »

apwheele wrote: post #106
unsignedint wrote: post #15

I believe some places here in Washington are already using this type of solution. As someone with a relatively strong accent, to the point that it often confuses those cheap automated voice systems, I have mixed feelings about it. On one hand, my accented English could be misunderstood. On the other hand, some of the more advanced systems might actually be able to recognize that I’m speaking Japanese right away, wher…

I cannot read this article, but this may be partly confused what this function by Carbyne does. If there is a flood of critical systems, it just plays an auto message "If this is about X, thank you and we know about it" if you called from the same area. I don't remember from prior articles if at that point you just stay on the line, or if you need to press a button. It is not going through an AI voice call tree.

It says its main function is to recognize if the call is related to a previous incident already registered. If it is, then the AI provides an update on the matter, otherwise it directs the caller to a human

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#116

Post by Otterly99 »

"For instance, it's possible AI could develop hidden biases. If AI is used for predictive policing algorithms, generating an analysis for when and where crime are most likely to occur, it's possible for results to be skewed by historical crime data from over-policed neighborhoods and marginalized communities."

I really don't understand that concern... So you have either a STT-LLM-TTS or fully native speech model that is instructed to answer calls. When does it generate an analysis? Are you giving the agent some tools to generate the analysis ? Maybe don't.

Also, in general I feel like training some classifier would be slightly better from a humanitary point of view, but I agree that in general reducing the work load of overworked public workers should be a priority of AI application.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#117

Post by bena »

sghiassy wrote: post #105
dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

Crazy, I stayed in Bywater for 3 months and went to Wagners often. I had no clue it was that dangerous. Seemed like a really great part of town. J&Js was one of my favorite bars

It's not. Peak homicide recently was in 2022 and it was 280 deaths for the year.

While not great, it's not "dodging bullets every day". New Orleans is also experiencing their lowest rate of homicide in years.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#118

Post by amiga386 »

wraptile wrote: post #111
amiga386 wrote: post #97

Earlier quoted context omitted.

Actually, it's an apt label because the machine looms were brought in by factory owners so they could employ less skilled operators who commanded a much lower wage, and the factory owners pocketed the difference. Skilled weavers were up in arms and smashed the machines. Today, the purpose of AI is not to get a machine to do your job, it's to look good enough to persuade your boss to sack you and split your salary bet…

> Skilled weavers were up in arms and smashed the machines. And how did that work out of them? People conveniently ignore that part of history which seems to clearly indicate that outright destruction rarely leads to progress. With AI, I'd argue that we have much more opportunity to steer than to destroy, and the latter is not even a viable option so - why even entertain it at all? It's just raging for raging sake.

Tell that to entire towns and villages of unemployed weavers.

Ultimately, the factory owners asked their rich and powerful friends in government to help them out, and they started having show trials and executing anyone who impinged on factory owners' rights to make out like bandits.

If the Luddites made a mistake, it was in breaking the machines when they could've broken the owners. That would make the next set of owners a little more considerate of the human cost of their enrichment.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#119

Post by hobofan »

embedding-shape wrote: post #108
p_l wrote: post #93

Earlier quoted context omitted.

Because a computer can handle 100s of such calls simultaneously. Similarly, I worked on a system that used AI for approvals of payment for medical activities (in Germany) - it only could fail in favour of the patient (approving when a human would disapprove), thus the ethical issue was fear that reduced workload would cause layoffs for the unionized approvers.

> Because a computer can handle 100s of such calls simultaneously. "can handle" doing a lot of lifting. Sounds silly, but even getting 1% of the redirections wrong sounds absolutely horrible. Fine, use AI for taking table reservations or whatever, but not when literal lives are at stake, like receiving calls from people with their partner dangerously hurt, they're panicking and are trying to get emergency services to…

> but even getting 1% of the redirections wrong sounds absolutely horrible

I know this may be a very poor proxy for reality, but from all the US true crime Netflix/Youtube videos I've seen over the years, it seems like there is a boatload of emergency call takers out there that are very bad at picking up the details from the caller.

I'm wondering if this is a thing similar to self driving cars, where people drastically overestimate the current baseline that humans are providing, and where automated systems are mainly not implemented due to liability reasons.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#120

Post by ComplexSystems »

Otterly99 wrote: post #116

"For instance, it's possible AI could develop hidden biases. If AI is used for predictive policing algorithms, generating an analysis for when and where crime are most likely to occur, it's possible for results to be skewed by historical crime data from over-policed neighborhoods and marginalized communities." I really don't understand that concern... So you have either a STT-LLM-TTS or fully native speech model that…

I think the fear is that the people in charge may be too gung-ho about AI and go do something like this, rather than saying that LLMs will spontaneously develop some kind of data analytics power.
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