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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#101

Post by skinfaxi »

wraptile wrote: post #81
dgellow wrote: post #79

Earlier quoted context omitted.

You don’t need to go to irrelevant analogies such as removing leaves. Humans develop expertise by overcoming their struggles. When you delegate thinking and engaging with source material to a software you’re skipping the actual thing that makes us improve intellectually speaking. Have you never had to learn a new language or a music instrument? AI can just translate a text into your native language, or tell you how t…

You're missing my point entirely. To counter you music example - grinding the same chord over and over does not make you a better musician more than watching youtube videos of other people playing. Skill growth is not as simple as it is in video games - you need variety and rest to actually grow your skill rather than mindless task repetition. This is where AI tools, when used correctly, can result to great growth.

> To counter you music example - grinding the same chord over and over does not make you a better musician more than watching youtube videos of other people playing.

It does if you are still learning fingerings. Repetition absolutely helps build skill.

Would you argue an athlete standing on a mark and practicing the same shot over and over is not improving their skill?

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#103

Post by dataviz1000 »

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident.

This makes sense.

I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Dollar was so riddled with bullet holes that they eventually stopped repairing them. I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet whizzed over them and hit the opposite wall.

That intersection has cameras everywhere! The police already know what happened. If someone wasn't murdered it would hours before they would come out and look.

When I first moved there I lived in mid-city by 12 Mile Limit. Before I arrived, there was a triple homicide. Then there was a double homicide. The building on the corner had video of everything. They ended up towing the owner of the building's truck because it was evidence. She went to the impound to get it back because the bullet hole was from the previous triple homicide.

During these incidents, which are often (getting better over the last couple years), hundreds or thousands of people can hear them. The sound of fully automatic guns can carry for blocks. Being able to handle all the calls focusing on the few that arrive first likely will improve the service.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#105

Post by sghiassy »

dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

Crazy, I stayed in Bywater for 3 months and went to Wagners often. I had no clue it was that dangerous. Seemed like a really great part of town. J&Js was one of my favorite bars

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#106

Post by apwheele »

unsignedint wrote: post #15

I believe some places here in Washington are already using this type of solution. As someone with a relatively strong accent, to the point that it often confuses those cheap automated voice systems, I have mixed feelings about it. On one hand, my accented English could be misunderstood. On the other hand, some of the more advanced systems might actually be able to recognize that I’m speaking Japanese right away, wher…

I cannot read this article, but this may be partly confused what this function by Carbyne does. If there is a flood of critical systems, it just plays an auto message "If this is about X, thank you and we know about it" if you called from the same area.

I don't remember from prior articles if at that point you just stay on the line, or if you need to press a button. It is not going through an AI voice call tree.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#107

Post by wraptile »

jazzyjackson wrote: post #98
wraptile wrote: post #83

Earlier quoted context omitted.

> If you hire a personal chef, have you gotten better at cooking Likely yes, as you learn cooking now only by repeatedly cutting carrots the same way you always did but expanding your horizons to new cooking techniques and socializing in the niche will yield much bigger growth. This Bruce Lee level misconception of "practice the same kick for a thousand times" is extremely outdated perspective on how people actually…

So how best to develop a kick with good form? YouTube is a better way? I really cannot relate to what you are trying to express. I practiced music by drills, it is not doing the same thing repeatedly, you get a little better each time.

> So how best to develop a kick with good form?

Same way you learn anything well - with balance and diversity. You kick, go for a walk, rest, watch youtube, get kicked by other people, talk about kicking on a kicking fans forum.

The point is that you can learn faster and be better with AI tools as you can choose when to kick and when you have space for all of those other activities that will still train your kick.

Not only that, but this clearly seems like superior human condition where we get to choose our actions rather than be pigeon-held into kicking 8 hours a day. I'm a better programmer now that I can choose not to refactor python for 3 days even though after that I'd surely learn all library APIs by heart. Instead, I can spend 1 day working on initial refactor somewhat learning the APIs and have LLMs take over the rest while I spend other 2 days on other new tasks.

I think the confusion here is people assuming that if option of not doing thing exists then people will stop doing it and regress which is a real danger but it's one that can be solved for rather easily. I'd be willing to wager that in 5–20 years we'll have more domain experts than fewer.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#108

Post by embedding-shape »

p_l wrote: post #93
embedding-shape wrote: post #89

I don't know how I'd react if I called 112/911 in an emergency and it was obviously a AI generated voice picking up. Add in the potential for misunderstandings during a situation like this, and my head might just explode on the spot if any misunderstanding happened. But reading about how it's supposed to work: > This is intended to handle the increase of calls that are related to one incident, so callers get automati…

Because a computer can handle 100s of such calls simultaneously. Similarly, I worked on a system that used AI for approvals of payment for medical activities (in Germany) - it only could fail in favour of the patient (approving when a human would disapprove), thus the ethical issue was fear that reduced workload would cause layoffs for the unionized approvers.

> Because a computer can handle 100s of such calls simultaneously.

"can handle" doing a lot of lifting. Sounds silly, but even getting 1% of the redirections wrong sounds absolutely horrible. Fine, use AI for taking table reservations or whatever, but not when literal lives are at stake, like receiving calls from people with their partner dangerously hurt, they're panicking and are trying to get emergency services to come.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#109

Post by p_l »

embedding-shape wrote: post #108
p_l wrote: post #93

Earlier quoted context omitted.

Because a computer can handle 100s of such calls simultaneously. Similarly, I worked on a system that used AI for approvals of payment for medical activities (in Germany) - it only could fail in favour of the patient (approving when a human would disapprove), thus the ethical issue was fear that reduced workload would cause layoffs for the unionized approvers.

> Because a computer can handle 100s of such calls simultaneously. "can handle" doing a lot of lifting. Sounds silly, but even getting 1% of the redirections wrong sounds absolutely horrible. Fine, use AI for taking table reservations or whatever, but not when literal lives are at stake, like receiving calls from people with their partner dangerously hurt, they're panicking and are trying to get emergency services to…

Yes, I agree it does a lot of heavy lifting there.

Honestly that's why it needs to both have strict liabilities on operators/developers (no more "computer said so but computer can't be held liable"), as well as what I mentioned in my example - the failure paths should always go for reliable channel, including connecting to a human simply if it cannot gauge the answer with high enough certainty

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#110

Post by burnt-resistor »

Idiocracy 2: Now with AI

Nothing will change until a few important people die after deciding to send an ambulance when police or fire was needed.

This is all about excuses to not invest in sufficient staffing and the "miracle" of AI.

And you can bet almost all 911 services will be 99% AI within 10 years simply because it's cheaper and the government doesn't give a fuck about the community. You might be able to talk to a live human somewhere else in the world if you're able to figure out how to make the AI escalate it but only if the municipality paid for the Plus option.

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