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Elevated Errors for Opus 5

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Re: Elevated Errors for Opus 5

#31

Post by bob1029 »

genidoi wrote: post #14
cbg0 wrote: post #3

Earlier quoted context omitted.

Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.

Why would they have more spare capacity than Anthropic? Do you have a source for that?

> According to the memo, which was reported by Bloomberg and CNBC, OpenAI put its own 2025 capacity at 1.9 gigawatts — a figure it said was three times what it had the year before — and placed Anthropic's equivalent figure at 1.4 gigawatts. OpenAI told investors it foresees its own footprint climbing into the "low-double-digit range" of gigawatts within a year and hitting 30 gigawatts by 2030, and that Anthropic would top out somewhere between seven and eight gigawatts before the close of 2027.

https://qz.com/openai-investor-memo-compute-advantage-anthro...

Re: Elevated Errors for Opus 5

#32

Post by close04 »

londons_explore wrote: post #6
solenoid0937 wrote: post #5

Earlier quoted context omitted.

It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.

If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime.

Not that it wouldn’t be a nice gesture but what did you agree when you bought the service? What’s the SLA? What’s the compensation model, service credits? Do you have anything like “for 1h downtime you get 2h for free”?

When you miss 1h of your job, do you give back a month for free?

Re: Elevated Errors for Opus 5

#33

Post by cbg0 »

genidoi wrote: post #14
cbg0 wrote: post #3

Earlier quoted context omitted.

Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.

Why would they have more spare capacity than Anthropic? Do you have a source for that?

https://finance.yahoo.com/technology/ai/articles/openai-lift...

There's less clear info about this from Anthropic's side, but given their frequent issues and lack of resets and overall less usage given to users on their subscriptions plans, it's a pretty simple conclusion to draw.

Re: Elevated Errors for Opus 5

#34

Post by danielbln »

rokkamokka wrote: post #20
vidarh wrote: post #18

Earlier quoted context omitted.

If both of them are down at the same time, I would switch to my Kimi or GLM subscription and keep working. If they fail too, I switch to any number of providers via OpenRouter. While there is some lock-in for the hardest tasks, for most of what people do LLMs are rapidly becoming a commodity. In fact, right this minute I have Opus benchmarking Kimi alongside itself to determine which workflows we'll switch to using K…

You... wouldn't just code yourself if they were down?

If my laptop breaks I'm not going back to pen and paper, I'm buying a new/different laptop.

Re: Elevated Errors for Opus 5

#35

Post by londons_explore »

ShinTakuya wrote: post #23
solenoid0937 wrote: post #15

Earlier quoted context omitted.

> Best would be a free week/month for anyone who sent a request during the downtime This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all. At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.

I think it's not out of bounds to expect a company to go a little further to compensate for an issue. A prorated 1 hour refund doesn't reflect the reality that maybe that hour was more important to the customer because it was their only free time in the week. A free week is way too much but a free day sounds appropriate.

If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second it would have taken you to drive over that hole.

Instead you should be compensated for your losses - the time and money it took you to repair that tyre.

Same with a web service. If I pay for 24 * 7 service and it's not working when I go to use it, I want compensation for my time and effort resolving the matter.

For some that'll be small - eg. Searching Google instead, taking 30 seconds. For others it'll be a big headache.

But downtime of 1 hour is almost certainly more costly for the consumer than 1/30/24 * subscription price.

Re: Elevated Errors for Opus 5

#36

Post by smoe »

cbg0 wrote: post #3
bashtoni wrote: post #2

And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage. Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety'). Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.

Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.

Over the last couple months, I’ve gotten the impression that OAI does indeed have the better infra setup and team, not just more capacity.

I don’t think Codex’s 99.98% uptime vs Claude Code’s 99.44%, is just due to OAI having more hardware to run it on.

https://status.openai.com/

https://status.claude.com/

Re: Elevated Errors for Opus 5

#37

Post by [deleted] »

anon_anon12 wrote: post #10
bashtoni wrote: post #2

And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage. Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety'). Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.

Anthropic going through their god-complex arc after getting hit with export controls

[deleted]

Re: Elevated Errors for Opus 5

#38

Post by gozucito »

londons_explore wrote: post #6
solenoid0937 wrote: post #5

Earlier quoted context omitted.

It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.

If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime.

I’d be happy with just some credits.

Enough to offset any KV cache miss expenses is the absolute minimum.

The smart play is to refund customers something like $20-50 worth of unsubsidized credits.

Those are high margin and only the equivalent of 45 minutes of Fable usage once the KV cache reload costs are factored in.

Yet customers often need a few credits to finish a job without waiting 5 hours or days for their reset.

Keep in mind openAI already gives me free resets I can use when I want which are very useful to me. Seems a no brainer to tack those to subscriptions, actually.

It gives the user a little more flexibility, a little more control over their tools.

Re: Elevated Errors for Opus 5

#39

Post by solenoid0937 »

throwaway314155 wrote: post #8
solenoid0937 wrote: post #5

Earlier quoted context omitted.

It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.

They could at least give back the equivalent in usage for cache invalidation. Or, you know, just the usage you would have had for the ~1-2 hours of outage. Would buy them a lot of good will and they seem comfortable throwing cash in the trash.

> Would buy them a lot of good will and they seem comfortable throwing cash in the trash.

I think Anthropic is past this point. They are trying to get to profitability. They literally don't have enough compute to serve their demand.

OpenAI on the other hand I can totally see doing this. They need to gain marketshare and gain it fast or they're screwed.

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