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Earlier quoted context omitted.
It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.
If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime.
What happens one day when there is a significant outage of Claude or Codex and reliance on these tools as SaaS services is so great that it start to impact productivity and work? Will we just pack up our tools and go home?
Claude realized a chatbot can take a longer vacation after Codex just did yesterday. So Claude is now on vacation and is unavailable.
And unlike OpenAI, Anthropic don't seem to reset weekly usage quotas after an outage. Anthropic seem to be both letting their competitors outplay them and making unforced errors (like the anti Open Weights models stuff and the frequent Fable->Opus downgrades for 'safety'). Outages are inevitable in this early high growth, rapid development era, but tactical errors are not.
Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.
Earlier quoted context omitted.
It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.
If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime.
This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all.
At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.
Earlier quoted context omitted.
It was a one hour outage on a weekend. Unless you have an enterprise agreement with an SLA it's a bit silly to expect any compensation.
If I pay anything for a service, I expect a refund if that service doesn't work. Best would be a free week/month for anyone who sent a request during the downtime.
Earlier quoted context omitted.
Anthropic would give out resets like OpenAI if they had capacity to do so, it's not like they haven't thought about doing the obvious. OAI waits until overall cluster demand goes down before giving out a reset, they just happen to have much more spare capacity than Anthropic.
Why would they have more spare capacity than Anthropic? Do you have a source for that?
we are in the "millennial lifestyle subsidy" era for AI where companies ruthlessly undercut each other in an attempt to win marketshare, before then ratcheting up prices
What happens one day when there is a significant outage of Claude or Codex and reliance on these tools as SaaS services is so great that it start to impact productivity and work? Will we just pack up our tools and go home?
While there is some lock-in for the hardest tasks, for most of what people do LLMs are rapidly becoming a commodity.
In fact, right this minute I have Opus benchmarking Kimi alongside itself to determine which workflows we'll switch to using Kimi by default and Opus as the fallback instead of vice versa. It has already conceded Kimi does better on several tasks.
What happens one day when there is a significant outage of Claude or Codex and reliance on these tools as SaaS services is so great that it start to impact productivity and work? Will we just pack up our tools and go home?
If both of them are down at the same time, I would switch to my Kimi or GLM subscription and keep working. If they fail too, I switch to any number of providers via OpenRouter. While there is some lock-in for the hardest tasks, for most of what people do LLMs are rapidly becoming a commodity. In fact, right this minute I have Opus benchmarking Kimi alongside itself to determine which workflows we'll switch to using K…