God, those "software is getting worse everywhere" takes are tedious.
Let's have a look at a few rarely quoted examples from the last decade, shall we?
Just six years ago, a big company rolls out a line of new chips so good that geeks and technology experts all get ecstatic and can't stop churning endless raving reviews. Those chips are fast, small and consume little energy. On top of that, the big company reworks their entire OS (OS!), the whole suite of software it has for it, the developer suite with compilers and SDKs and god knows what else and also ensures that everything ever written for that OS for the old chips continues to work and it indeed does.
Then there's another big company that launched a file storage service around 20 years ago. Back then it was reliable and only gotten better over the years. They started offering their storage for a nanocent per gajibyte and twenty years of hard work allowed them to lower that cost to a picocent per gajibyte. They don't lose data, they are highly available, half of the internet stores their data at their servers.
And then there's a -- gasp! -- consortium of big companies (fools would reply to this with an XKCD standards strip) that works on improvements to a shared set of standards for 4G, one of the most widely used technology stacks in the world, agrees on it, calls it 5G and rolls it out across the world and the whole spectrum of hardware and software vendors in a manner that resembles replacing a wing of an aircraft mid-flight so that not a single pasta strand falls from the forks of the business class customers.
And here we have someone who thinks that a customer support page for his fridge (fridge!) thrown together by a low-paid second-grade developer in a third-world country is indicative of the whole industry decline.
"Nothing works", my hairy bum. Get real.