I remember him talking about getting a mandate from Amazon Security to upgrade from the long EOL MySQL 4.0 to MySQL 5.something, and that it was almost impossible to get any resources committed from leadership to even do it despite the fact it was security requiring it (which usually resulted in everyone jumping before stopping to ask how high to jump). I want to say he ended up doing it himself? Something like that..
All existing extremely minimal headcount was tied up in a massive technical debt of KTLO work, and proposals to resolve those issues similarly met resourcing road-blocks.