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Why can't India's government build a decent website?

economist.com

31–37 of 37 posts

Re: Why can't India's government build a decent website?

#31

Earlier quoted context omitted.

The one big issue with Indian Government websites is that there is no single unified visual language, something that UX4G [1] is aiming to fix. Other than that, I agree; this reads like the rantings of an young intern incapable of operating anything not built using whitespace-heavy "flat" interfaces. [1] https://www.ux4g.gov.in/

Imo, UX4G looks dated af too.

Clarity and predictability is more important than modernity when serving 1.5 billion diverse people.

Re: Why can't India's government build a decent website?

#32
post #25

I visited the visa webs tie the article complained about. It was not very beautifully designed, but not especially awful either. This feels like one of those periodic Economist articles where the author vents about some personal grievance to fill up column inches during a slow news week.

Did you try using it? I’ve applied for evisas to India multiple times, it’s extremely buggy and many times you’ll have to start again from the beginning… additionally, their payment processing is often not functional so you have to keep retrying the payment… Once the visa is applied for, the process is usually quick.

I never had a problem with applying for an evisa myself - including stopping midway and using the resumption token thing. There was an awful lot of stuff to fill out, but thats a legal thing, not a web design thing.

I do remember feeling the payment process was a little sketchy, but it worked alright

Re: Why can't India's government build a decent website?

#33

Before you read beyond this paragraph, grab a glass of water and 1,000mg of paracetamol. Walk over to your laptop—the supercomputer in your hand is not up to the task—and make yourself comfortable. Now navigate to indianvisaonline.gov.in and see if you can figure out how to apply for a visa.

one of the four buttons on the site literally reads "For eVisa by Bureau of Immigration, Apply here."

the other three buttons are other kinds of visas

Re: Why can't India's government build a decent website?

#34

Economist runs an anti-India agenda which is very clear from the positions they take. A functional but not so aesthetic website design is equated to failure of indian "officialdom", poor productivity/ skills. Looks more like a driven by need to make anti india content than an objective analysis of govt websites around the world.

Don't know about any agenda but indian gov sites suck big time. Ux, functionality, stability, information flow - every thing is barely adequate

Re: Why can't India's government build a decent website?

#35
post #25

I visited the visa webs tie the article complained about. It was not very beautifully designed, but not especially awful either. This feels like one of those periodic Economist articles where the author vents about some personal grievance to fill up column inches during a slow news week.

Did you try using it? I’ve applied for evisas to India multiple times, it’s extremely buggy and many times you’ll have to start again from the beginning… additionally, their payment processing is often not functional so you have to keep retrying the payment… Once the visa is applied for, the process is usually quick.

I had a similar experience last year applying for an evisa. I think pay off the issue was related to the pages timing out before the extremely slow server somewhere in India could process the query and respond. My relatives on their iPads and few year old mid-range dell Inspirons could not manage and had to consult me for help.

Re: Why can't India's government build a decent website?

#36

I visited the visa webs tie the article complained about. It was not very beautifully designed, but not especially awful either. This feels like one of those periodic Economist articles where the author vents about some personal grievance to fill up column inches during a slow news week.

The one big issue with Indian Government websites is that there is no single unified visual language, something that UX4G [1] is aiming to fix. Other than that, I agree; this reads like the rantings of an young intern incapable of operating anything not built using whitespace-heavy "flat" interfaces. [1] https://www.ux4g.gov.in/

The UX4G main site is partially broken for me

Re: Why can't India's government build a decent website?

#37
post #25

I visited the visa webs tie the article complained about. It was not very beautifully designed, but not especially awful either. This feels like one of those periodic Economist articles where the author vents about some personal grievance to fill up column inches during a slow news week.

Did you try using it? I’ve applied for evisas to India multiple times, it’s extremely buggy and many times you’ll have to start again from the beginning… additionally, their payment processing is often not functional so you have to keep retrying the payment… Once the visa is applied for, the process is usually quick.

Part of the way. I didn't want to give them my personal data or money as I have no plans of visiting India.
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