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Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

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Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#171

Post by Night_Thastus »

j16sdiz wrote: post #64
taffydavid wrote: post #49

Earlier quoted context omitted.

When will these companies realize nobody wants to talk to an AI? The reason we begrudgingly pick up the phone is because some problem is not solvable through the website. The last thing we want at that point is an automated system parroting the website back to us, or telling us to go there ourselves

They don't care. Support call center is operation cost. They did they math and think this will save them more money than losing a few angry or disappointed customer.

And they're right. If terrible support were an obstacle even slightly, they'd have all gone out of business decades ago.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#172

Post by flir »

commandersaki wrote: post #127
shlewis wrote: post #37

I will never buy a Surface device ever again. I've been using an SL4 for the last four years with Linux on it, thanks to the surface-linux kernel. It's awful. It feels like it's actively refusing to work properly with Linux. Fair - it's not for Linux, and clearly that is expected with a Microsoft device. I've recently had to call their support for missing rubber feet. I figured I could get the replacement mailed(that…

In recent times support is part of what I consider when I buy Apple products. It is by no means the best but I can always get a human at whatever time of day and they will listen to my problem and attempt to address it. But as for getting rubber feet, I'm sure it's some backwards process with Apple too, if at all possible.

Apple does positive scripting ("I understand that must feel frustrating, I had a similar issue once, I'm going to solve your problem"), but at least I can reach a human, even if that human talks like they've been brainwashed by a cult.

My ISP has actual techies answering the phone, and their approach is more "well that's a bit crap, I can have an engineer there by Thursday". I've only needed them a couple of times in a decade, but I've been left with a mile-wide grin both times. As long as that's true, I'm a customer for life.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#173

Post by bmitc »

shlewis wrote: post #37

I will never buy a Surface device ever again. I've been using an SL4 for the last four years with Linux on it, thanks to the surface-linux kernel. It's awful. It feels like it's actively refusing to work properly with Linux. Fair - it's not for Linux, and clearly that is expected with a Microsoft device. I've recently had to call their support for missing rubber feet. I figured I could get the replacement mailed(that…

Isn't that a little unfair? You'd have an even worse experience running Linux on a MacBook.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#174

Post by aniceperson »

So... nvidia agreed to pull a qualcom... well, enjoy the failure. people that would be early adopters want a real operation system that would actually allow them to leverage the hw, not a pathetic web-ui-based vibe coded operation system that requires wsl to make anything useful.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#175

Post by slabtickler »

steveBK123 wrote: post #131

Who is the target market for this? As an Apple user who can’t make iPad OS work I am always tempted by the surface but.. Every time I contemplate the surface (I like the hardware / concept) it seems the software I might want to use doesn’t support arm..

creative industry/enterprise. similar to Asus ProArt line and high end ThinkPad workstations

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#176

Post by gchamonlive »

I had the Surface 3 and it was a good product, really good for note taking in college, quite revolutionary I'd say, to use the same device for the notes and for MATLAB and the likes. It was terrible in terms of maintenance but I think they fixed it in later iterations. The surface 3 had a glued screen that would crack 99 out of 100 times and there was no other way to access components in it. It survived for about 10 years which I think is fair. Shame that such an interesting product is developed by a completely untrustworthy company.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#177

Post by bryanrasmussen »

taffydavid wrote: post #49
shlewis wrote: post #37

I will never buy a Surface device ever again. I've been using an SL4 for the last four years with Linux on it, thanks to the surface-linux kernel. It's awful. It feels like it's actively refusing to work properly with Linux. Fair - it's not for Linux, and clearly that is expected with a Microsoft device. I've recently had to call their support for missing rubber feet. I figured I could get the replacement mailed(that…

When will these companies realize nobody wants to talk to an AI? The reason we begrudgingly pick up the phone is because some problem is not solvable through the website. The last thing we want at that point is an automated system parroting the website back to us, or telling us to go there ourselves

Some percentage of telephone service, service chat etc. is stuff that could be easily found via the website, I know 98% of the time when I call it is just not possible to resolve through reading the documentation on someone's site (the last 2% it is, but the site sucks so much I don't want to try) and I'm sure it's the same for you and probably for most of HN, but having worked at a help and documentation service for a major telephony provider in Denmark I do know there are statistics that in fact show most of the stuff could be found on the site, people just don't want to take the time.

At that point the main problem for a service is to figure out when they are dealing with someone who could solve the problem through the website, and when they are dealing with someone whose problem is too complicated to be solved that way. Although it also seems like many people don't want to spend the money on doing that analysis and serving their customers, as you have pointed out.

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#178

Post by runjake »

trollbridge wrote: post #165
runjake wrote: post #159

Earlier quoted context omitted.

"Enterprise" people. There's this whole other world of legacy enterprise software where people do things that run companies, write large-scale software with an ancient version of .NET, and run this software on Windows servers.

... who can't run half of their large-scale software with an ancient version of .NET on Arm.

... yet they still struggle to try and port their code to a newer .net version that does run on ARM. And do a bunch of other work tasks that can utilize this hardware.

(But, you bring up a great point, regardless!)

Re: Microsoft builds MacBook Pro rival with NVIDIA-powered Surface Laptop Ultra

#179

Post by sroussey »

bigyabai wrote: post #154
hackyhacky wrote: post #150

Earlier quoted context omitted.

> Sounds like you aren't familiar with Nvidia's dedication to low-power ARM SOCs. Ever heard of the Nintendo Switch before? The Tegra inside that is a 15w TDP gaming SOC. And it supports CUDA (somehow). I think that GP comment is not intending to throw shade at ARM SOCs (many of which are quite nice, including those from Apple an Qualcomm), but specifically the Microsoft products built on them.

I'm mostly surprised by the insinuation of bad performance or battery life. That's what will be ostensibly solved by putting an Nvidia SOC where a Ryzen or Intel one used to be.

Haha, if only it were so easy. Hardware is… eh… hard.
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