Live data from Hacker News

We replaced Zendesk

tradecore.com

21–30 of 102 posts

Re: We replaced Zendesk

#21
post #6

>The honest answer is the boring one. We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments requi…

They got paid in crazy equity that will never be liquid!

Re: We replaced Zendesk

#23

> We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments required. Cool story but I would not want…

[deleted]

Re: We replaced Zendesk

#24

> We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments required. Cool story but I would not want…

How much vacation and overtime pay did the team get for that effort?

Re: We replaced Zendesk

#25

Since their private equity buyout in 2022, Zendesk will absolutely attempt to get you to sign agregious terms. They will attempt to hoodwink you. They will pretend they never received your cancellations and charge you for another year of contract. Legal counsel should be leveraged when dealing with them to ensure you don't get screwed.

> Since their private equity buyout in 2022,

Does anyone know of examples of where a private equity buyout has made things better for the consumer?

Re: We replaced Zendesk

#26
Our helpdesk provider wanted a three year annual commitment at double the price we've been paying after they got bought by private equity. We are not continuing with our helpdesk provider.

The correct answer to this behavior needs to be "lol no" until these companies learn this behavior is unacceptable at any price. They could've boiled the frog at a 10% annual hike and nobody would've cared, but you double and you are fired as a vendor and that's that.

Re: We replaced Zendesk

#27

This is precisely the future of consumer software engineering (no I’m not saying anything here about building robots rockets medicine etc. at least for the next decade probably) This idea that software developer productivity being the goal for AI companies is just not it - every piece of code you put into an LLM is a you giving these giant companies your expertise People need to remember where the bulk of engineering…

I'm curious whether people feel like UX could at all be a differentiator here. like, sure, i can build a very quick crud app with Ai in an hour, but there are lots of UX decisions that, if not prompted in the right direction, AI just handles badly.

i guess the problem is that once a teamp goes through the process of figuring out good UX for a certain flow, which can take time, that UX then becomes trivial to copy.

Re: We replaced Zendesk

#28
post #2

For real. Does stuff like Zen desk even have any moat at all? It's an easy framework crud app with a million features that you don't need. Just get an AI bot to make one for you

It's that last S in SaaS that builds the moat around companies like this. Even if you can make the Software, it's on you to provide the Service as well if you go that route. Quite a lot of companies simply don't want to self-host yet another thing and make their IT group even larger (or more burdened). It's rarely the Software or the Platform that's the selling point as much as the Service.
Post reply on HN