>The honest answer is the boring one. We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments requi…
We replaced Zendesk
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Re: We replaced Zendesk
#22Re: We replaced Zendesk
#23> We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments required. Cool story but I would not want…
Re: We replaced Zendesk
#24> We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments required. Cool story but I would not want…
Re: We replaced Zendesk
#25Since their private equity buyout in 2022, Zendesk will absolutely attempt to get you to sign agregious terms. They will attempt to hoodwink you. They will pretend they never received your cancellations and charge you for another year of contract. Legal counsel should be leveraged when dealing with them to ensure you don't get screwed.
Does anyone know of examples of where a private equity buyout has made things better for the consumer?
Re: We replaced Zendesk
#26The correct answer to this behavior needs to be "lol no" until these companies learn this behavior is unacceptable at any price. They could've boiled the frog at a 10% annual hike and nobody would've cared, but you double and you are fired as a vendor and that's that.
Re: We replaced Zendesk
#27This is precisely the future of consumer software engineering (no I’m not saying anything here about building robots rockets medicine etc. at least for the next decade probably) This idea that software developer productivity being the goal for AI companies is just not it - every piece of code you put into an LLM is a you giving these giant companies your expertise People need to remember where the bulk of engineering…
i guess the problem is that once a teamp goes through the process of figuring out good UX for a certain flow, which can take time, that UX then becomes trivial to copy.
Re: We replaced Zendesk
#28For real. Does stuff like Zen desk even have any moat at all? It's an easy framework crud app with a million features that you don't need. Just get an AI bot to make one for you