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Stripe is friendly to “friendly fraud”

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Re: Stripe is friendly to “friendly fraud”

#31

Post by Cider9986 »

zuzululu wrote: post #28

My suggestion is to just ban specific regions or countries and you can cut 80% of this fraud. I'm not going to name those countries outright but you should never ever be launching globally until you have these safeguards in place. Once you are known to be vulnerable to a certain scheme, it quickly becomes known in that region/country. Again and again I'm reminded why high trust societies remain high trust and why low…

Accept crypto for those countries, it doesn't have chargebacks and helps those vulnerable to the financial system.

Re: Stripe is friendly to “friendly fraud”

#34

Post by Cider9986 »

hdndjsbbs wrote: post #25

I had a customer do something similar with a thousand-dollar product. They had signed for delivery and provided no evidence, but banks always side with the customer.

I thought that banks were less likely to side with the customer compared with credit cards.

Re: Stripe is friendly to “friendly fraud”

#35

Post by epa »

shash7 wrote: post #10

I run a saas and we get this every now and then. As a rule of thumb, when you get a chargeback you need to completely ban the customer from your db. This includes: - card ban - email address ban - fingerprint their access and ban This will save you a lot of hassle when they try to signup/buy your product again and cause you the same amount of grief.

Exploiters easily get around this. its a small group of people doing all of the abuse.

Re: Stripe is friendly to “friendly fraud”

#36

Post by mattmaroon »

stego-tech wrote: post #30

At this point I’m fairly convinced Stripe is Paypal 2.0, at least in spirit: * Turns a blind eye to misdeeds on its platform * Locks out adult creators/vendors after taking their money * Is ubiquitous, but not well liked I love that Stripe changed the game of fintech and made it accessible to more parties in a programmatic way, but I find myself repeating “avoid Stripe” to a lot of folks asking me for advice on deali…

Who do you recommend as an alternative?

Re: Stripe is friendly to “friendly fraud”

#37

Post by Cider9986 »

shash7 wrote: post #10

I run a saas and we get this every now and then. As a rule of thumb, when you get a chargeback you need to completely ban the customer from your db. This includes: - card ban - email address ban - fingerprint their access and ban This will save you a lot of hassle when they try to signup/buy your product again and cause you the same amount of grief.

All 3 of those identifiers can be easily changed by advanced users. I'm curious what you mean by fingerprint their access. Is this like an on demand fingerprinting, I've only seen browser fingerprinting as a tracker for every user.

Re: Stripe is friendly to “friendly fraud”

#38

Post by Cider9986 »

wahnfrieden wrote: post #15
shash7 wrote: post #10

I run a saas and we get this every now and then. As a rule of thumb, when you get a chargeback you need to completely ban the customer from your db. This includes: - card ban - email address ban - fingerprint their access and ban This will save you a lot of hassle when they try to signup/buy your product again and cause you the same amount of grief.

Use DeviceCheck if iOS app too. Uber does this to ban across accounts

I imagine most fraudsters wouldn't be using iOS. I'm curious if the android app fingerprinting solutions go cross user profile.

Re: Stripe is friendly to “friendly fraud”

#39

Post by mattmaroon »

jagged-chisel wrote: post #26
bberenberg wrote: post #22

Earlier quoted context omitted.

It matched their LinkedIn photo.

[flagged]

Do you imagine someone got a stolen credit card, made a linkedin with that name, used the card to attend a live class under the fake ID, or are you just doing the classic hacker news aaaaactually?

Comments like this have ruined this site. We all know that’s never happened once in history.

Re: Stripe is friendly to “friendly fraud”

#40

Post by stego-tech »

mattmaroon wrote: post #36
stego-tech wrote: post #30

At this point I’m fairly convinced Stripe is Paypal 2.0, at least in spirit: * Turns a blind eye to misdeeds on its platform * Locks out adult creators/vendors after taking their money * Is ubiquitous, but not well liked I love that Stripe changed the game of fintech and made it accessible to more parties in a programmatic way, but I find myself repeating “avoid Stripe” to a lot of folks asking me for advice on deali…

Who do you recommend as an alternative?

I don’t have one at the moment, at least for my circles (artisans, craftspeople, adult creators in general). Much of it has fallen back on PayPal for folks without an LLC to hide behind, or Square if they’re incorporated as a business. The trick has been discretion and operating in a gray area: “novelty goods”, “graphic design work”, and “outerwear” as item descriptors or db entries, obscuring the actual content without actually lying or deceiving the payment processor.

Most paypros, most of the time, won’t look too hard unless there’s a problem or you’re tripping some internal security measure (like raking in a lot of cash in weird amounts). Of late they’ve been more intrusive due to some weird eTeen puritans, but that’s quieting down again as they remember they like making money, and throwing legal content off their platforms can very quickly cause an exodus of customers looking to avoid having their funds seized.

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