Stripe is friendly to “friendly fraud”
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Stripe is friendly to “friendly fraud”
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Re: Stripe is friendly to “friendly fraud”
#2[deleted]
Re: Stripe is friendly to “friendly fraud”
#3Then what are the better alternatives?
Re: Stripe is friendly to “friendly fraud”
#4Stripe obviously records data around friendly fraud, (At minimum they implement Visa Compelling Evidence 3.0 https://support.stripe.com/questions/how-does-stripe-support... ) and since you did not include screenshots of the messages sent by Stripe support I suspect they were saying something carefully noncommittal and legally compliant to get you to go away, which then got spun into an outraged blog post.
Re: Stripe is friendly to “friendly fraud”
#5Stripe obviously records data around friendly fraud, (At minimum they implement Visa Compelling Evidence 3.0 https://support.stripe.com/questions/how-does-stripe-support... ) and since you did not include screenshots of the messages sent by Stripe support I suspect they were saying something carefully noncommittal and legally compliant to get you to go away, which then got spun into an outraged blog post.
That link says the customer's undisputed transactions 4 - 12 months ago with you may establish their disputed transaction was actually legitimate, but the article is about someone who only made disputed purchases within a week or two.
Re: Stripe is friendly to “friendly fraud”
#6Then what are the better alternatives?
Nothing, it’s a 5% bobcat problem. The card processors can force the merchants to eat it and there’s nothing you can do save not accepting cards, which loses you the other 95% of the market.
Re: Stripe is friendly to “friendly fraud”
#7Stripe obviously records data around friendly fraud, (At minimum they implement Visa Compelling Evidence 3.0 https://support.stripe.com/questions/how-does-stripe-support... ) and since you did not include screenshots of the messages sent by Stripe support I suspect they were saying something carefully noncommittal and legally compliant to get you to go away, which then got spun into an outraged blog post.
What's your point? Do you think it matters what stripe said? What is something that they could've said that wouldn't have justified the outraged blog post?
Re: Stripe is friendly to “friendly fraud”
#8Stripe obviously records data around friendly fraud, (At minimum they implement Visa Compelling Evidence 3.0 https://support.stripe.com/questions/how-does-stripe-support... ) and since you did not include screenshots of the messages sent by Stripe support I suspect they were saying something carefully noncommittal and legally compliant to get you to go away, which then got spun into an outraged blog post.
What's your point? Do you think it matters what stripe said? What is something that they could've said that wouldn't have justified the outraged blog post?
The author thinks it matters what Stripe said, since they chose to use it as the title for their blog post. To the extent that it was just meant to be a lament that it's hard to be a small online merchant in an era of strong consumer protections, sure, I sympathize. But they seem to think it's a problem with Stripe that could be fixed if Stripe behaved better.
Re: Stripe is friendly to “friendly fraud”
#9There aren't any screenshots of conversations with Stripe support in the blog post, but I'm guessing one other reason is that support agents are incentivised to close tickets or end conversations as quickly as possible.
Re: Stripe is friendly to “friendly fraud”
#10I run a saas and we get this every now and then.
As a rule of thumb, when you get a chargeback you need to completely ban the customer from your db. This includes:
- card ban - email address ban - fingerprint their access and ban
This will save you a lot of hassle when they try to signup/buy your product again and cause you the same amount of grief.